Service Improvement Manager

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

Defence Digital Group's (DDG) purpose is to link our Force to the people, the information and the technology whilst they undertake their duties safeguarding Aotearoa New Zealand.

Recently, Service Management within Defence Digital, underwent a transformative change, now dedicated solely to connecting IT to our frontline forces.

As one of the leaders in the team, the Service Improvement Manager role will own key deliverables, such as, monitoring the performance of current IT services, identifying and roadmapping areas for consistent improvement, ensuring all are fit for purpose whilst delivering unsurpassed value and support to their customers.

The role will foster a culture of continuous improvement as part of a high performing team within DDG, and promoting ongoing improvements in efficiency, effectiveness and performance.

Ngā pūkenga me ngā wheako | Skills and Experience

To be successful in this role, you will have worked in an IT customer centric service industry where it is imperative that the customer experience is as positive as it can be.

You will also need some experience in an ITIL/DevOps/Agile environment.

We are seeking someone who will bring a positive, go-getter attitude to the role, ready to talk the talk and walk and walk and get things done.

Service Management are all about delivery.

Bring your out of the box thinking to the role too, as we would love to hear your ideas and suggestions on how we can do things better.

You will have a few direct reports, and also be available to support, coach and mentor our people in junior roles.

If you are shortlisted, please be prepared to share with us some of your experiences as they relate to this role.

Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience.

But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection.

Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence.

With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers a flexible, empowering work environment.

We're recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Thursday 11 April 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

Please Note:

  • Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
  • Applicants will be required to undergo a preemployment drugscreening test prior to any offer of employment being made.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance
- most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

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