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Telephone Account Manager
2 weeks ago
- Reference:
- Category: Call Centre & Customer Service
- Location: Christchurch
- Work Type: Permanent / Full Time
- Related Documents
We're the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses.
Our Customer Retention team is seeking a Telephone Account Manager to join our team in Auckland or Christchurch.About the role
Reporting into the Customer Retention Manager, this role is strongly focused on telephone-based cross selling and account management in both the commercial business and residential market segments.
Other key tasks:
- Undertake proactive cross selling, retention, and customer account management activities
- Proactively identify any issues, opportunities, or areas for improvement within the telephone account management (TAM) team, including campaigns, pricing, sales and marketing areas.
To be successful in the role, you will need to be a self-motivated, customer-focused team player with a persuasive attitude and a passion for sales.
Key skills required for this role:
- Previous telephone-based sales experience in the energy, telecommunications or service industry preferred
- Strong sales and negotiation skills
- Excellent customer service skills
- Ability to build relationships both internally and externally
While you may not have industry experience or tick all the boxes, if you can demonstrate how your previous work experience or personal skills would make you successful in this type of role, we would like to talk to you.
More about the team
We are a tight knit busy team who excel in frontline customer service.
The team is passionate about customer service and providing the best care by offering value ads that will make a positive difference in the daily lives of our customers.
On top having a team with great senses of humour, we do morning teas, daily quizzes, and games - which all makes for a great work environment.
What We Can Offer You
- A discretionary incentive payment based on your performance and the Company's
- Annual wellness programme, learning and development programmes, and a bunch of other good stuff.
- Flexible work arrangements
- Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave
- Fun Cultural Calendar & social club activities
- A dynamic environment with an everevolving industry where you can learn, grow and thrive.
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