Telephonist/receptionist Telephone Office

2 weeks ago


Christchurch, Canterbury, New Zealand New Zealand Government Full time
Permanent full-time position 40hours each

week rostered days are Monday, Tuesday, Wednesday and Saturday and Sunday
with Thursday and Friday rostered days off

  • Play a crucial role in
welcoming patients and whānau to the Hospital

  • Located at Waipapa
reception Mō te tūnga

  • About the role
Located at Waipapa
Reception, the Telephone Office is the first point of contact for callers to

six hospitals:
Burwood, Christchurch, Christchurch Women - s, Hillmorton, The
Princess Margaret Hospital and Ashburton Hospitals. Our service includes
answering and actioning general hospital enquiries, patient enquiry calls,
internal calls for clinical staff, confirming appointments, internal emergency
calls (777) and monitoring alarms. You will also be responsible for providing
reception duties as part of the services.
As
part of the Administration and Clerical Pay Equity Claim settlement this role
has been mapped to National Band 3 /Profile 3
For
further information about the administration and clerical pay equity settlement

please follow the link below:

Administration
and Clerical Pay Equity - Te Whatu Ora - Health New Zealand
In this

role, you will be responsible for:

  • Providing courteous and
efficient service, both over the phone and face to face

  • Handling internal
emergency calls immediately and efficiently to ensure patient safety

  • Monitoring hospital
alarms

  • Utilising and
maintaining our database and electronic whiteboard

  • Communicate any IT
issues and resolve in a timely manner

  • Overseeing the issuing
of new and replacement pagersNgā pūkenga
me ngā wheako | Skills and experience

  • Excellent interpersonal
skills - able to relate to patients, their whānau and Te Whatu Ora Waitaha
Canterbury staff

  • Attention to detail
  • Organisational, time
management and problem-solving skills

  • Excellent communication
skills

  • Ability to work under
pressure to meet deadlines

  • Able to pick up and use
new systems and technology

  • Microsoft Suite Skills
(Word, Outlook, Excel)Mō mātou |
About Us

  • Ko ngā
tāngata, te mātua mahi - Putting
people at the heart of all we do

  • We are
committed to honouring Te Tiriti o Waitangi and its principles by ensuring our
partnership with Māori are at the forefront of all our conversations. We
believe in improving, promoting, and protecting the health and well-being of
the Canterbury and the West Coast community.
The culture
at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our ā

**Mātou Uara (Our Value

- s)**:

  • Care and respect for
others - Manaaki me te whakaute i te tangata.

  • Integrity in all we do
  • Hāpai i ā mātou mahi katoa i runga i te pono.
  • Responsibility for
outcomes - Te Takohanga i ngā huaNgā hua |
Benefits of working at Te Whatu Ora [Health NZ]
When you
work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will
support you along your journey. We offer great coaching, mentoring and learning
outcomes for all staff. We are always improving our facilities across all
campuses and have amazing discounts from select retailers, restaurants and
businesses. At Te Whatu Ora [Health NZ], you are part of something greater than
yourself and encouraged to be your unique self
Tono
Only
directly on our career site here. Contact
We have a
range of clinical and non-clinical roles at Te Whatu Ora [Health NZ]
Waitaha Canterbury, there could be a place for you
Please
visit our careers website for other roles and find your ideal fit within the Te
Whatu Ora [Health NZ] Waitaha Canterbury

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