Parliamentary Security Officer

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time

Are you in a customer facing role, looking for a career change? Parliamentary Service are looking for professionals from all walks of life, who bring transferable skills in fostering exceptional customer experience.

Our Parliamentary Security Officers are the friendly faces welcoming you onto the Parliamentary Precinct and play an integral role within Parliament.

Our Security Group are collectively responsible for providing 24 hours per day, 7 days per week security services to members of Parliament, staff, contractors, stakeholders, visitors, and customers who work within and visit New Zealand's Parliament.

Mo te tunga - About the role

In this key position, you will provide pro-active customer and security services to the Parliamentary Precincts, and to Members of Parliament and staff working in our communities, and in Electorate and Community Offices across New Zealand.

This is a physically active role that is suited to someone with sound judgement and a well-balanced approach as you will be responding to incidents, emergency situations, protests and events.

You will be well known for excellent communication skills and have the resilience and ability to adapt to different situations and scenarios - no two days are ever the same in this environment.

We welcome hundreds of visitors every day and you will be responsible for ensuring the safe and secure operation of security screening, while providing exceptional customer service to our visitors.

The appointing base salary for this role is $61,679 per annum (remuneration band extends beyond the appointing salary to account for tenure progression).


Here is what we can offer you in the Security team:

  • We want you to succeed here, so are a supportive and empowering team who provide thorough one on one training in the role
  • You will join a high performing group who is well known in the business for their exceptional customer service
  • An exciting and everchanging environment where you are in the heart of democracy and a part of the action at Parliament
  • We truly value our people and continuously provide opportunities for development through our learning and development and study assistance programmes
  • Five weeks annual leave

To kete - What you will bring to the role:

  • Experience in a customer service position and the potential ability to learn how to operate security screening equipment and tools
  • The ability to meet specialised training standards which includes a physical capability test to carry out the requirements of the role
  • The ability to work cooperatively and collaboratively with a team
  • Exceptional customer service ethos, with a positive 'can do' attitude
  • Excellent interpersonal skills and a calm and collected manner when under pressure
  • An enthusiastic attitude toward learning new and exciting skills
Of the utmost importance is alignment with our organisational values, and the drive and motivation to move forward in a manner true to these values:

  • Integrity
  • Manaakitanga
  • Accountability
  • Whanaungatanga
  • Empowerment
This is a full-time permanent position working Tuesday to Saturday.

Please note that due to the nature of the work we do, you must be able to obtain and maintain a SECRET level National Security Clearance.

Applications close midnight on Thursday, 29 June 2023.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles.

We welcome applicants from all walks of life and value the experience that your point of difference brings.

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