Service Manager

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time
Help shape the future of education in New Zealand

Help shape the future of Education
We work to shape an education system that delivers equitable and excellent outcomes


Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures.

While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

About this role | Mō tēnei tūranga

Our Service Manager role presents an exciting and rewarding opportunity to work in an organisation committed to raising achievement and reducing disparity.


You will lead and work with a committed professional team delivering a range of Learning Support services to tamariki and rangatahi.

You and your team will work with whānau, communities, early childhood providers/Kōhanga Reo, schools/kura, Kura Kaupapa Māori and other Māori Medium settings to strengthen inclusive practices, raise student achievement and deliver on communities' aspirations.

For more details about the role, you can view the Job Description here.

We also offer:

  • Flexible working arrangements where everyone feels valued and supported.
  • The ability to purchase extra days leave.
  • A range of employee network groups.
  • An inclusive environment that encourages your personal cultural competency journey.
  • Development and learning, including mentorship programmes and internal secondments.
  • Wellness initiatives to support your overall health and wellbeing.
About you | Mōhou ake

We're looking for a person with the ability to interpret and use data to inform decisions and to monitor and report on outcomes.


You will also demonstrate:

  • Confidence and competence in Te Reo Māori me ona tikanga and be able to weave this expertise into the work of Learning Support.
  • The ability to broker support from across agencies to deliver joined up work programmes tailored to local needs.
  • The ability to prioritise demands, identify, mitigate and manage risks to delivery of services.
  • Experience building workforce capability and diversity by supporting others to grow.
  • Significant experience and the ability to work effectively across and in Māori Medium settings (e.g., both early childhood and Kura) as a good kawanatanga partner.
  • Accountability for results and outputs required of learning support provision.
  • Skill using data and insights to make evidencebased decisions and to respond effectively to the needs of internal and external customers.
  • A relevant tertiary qualification and current full driver's licence.
About our ministry, group, and team | Mātau rōpū ake

Te Mahau | Te Tai Whenua (Central) is a frontline group that collectively provides leadership and integrated services to the sector and others.

Learning Support is a critical part of the Te Mahau | Te Tai Whenua (Central) Group in the Ministry.

We are charged with leading the education sector in ensuring that children and young people with additional learning needs are supported to achieve their full potential through education.


Our Learning Support specialists work closely with families, whānau, caregivers, schools and early childhood educators in English and Māori medium settings and other agencies to help maximise learning outcomes and promote social inclusion.

Are you ready to make a difference? | Kua rite koe mō tēnei mahi?

Applications close at midnight on Sunday, 25 February 2024.

We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

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