Customer Services Manager

2 weeks ago


Hamilton, Waikato, New Zealand Shred-X Full time

About New Zealand Couriers


Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery.

Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.


The role


Based fulltime at our Hamilton branch, we are on the lookout for an experienced Customer Services Manager with a passion for people and understanding customers' needs.

With the shared goal of getting customers' freight to where it needs to be, you'll be facilitating a high-performance contact-centre culture that motivates our people to deliver exceptional results.

Your daily mahi/work will be on process improvement, measuring and improving team KPI performance, consistent and open team engagement, and contributing to strategizing action plans within the branch management team.

Key responsibilities include

  • Managing people in their duties, with regular coaching towards high performance
  • Staff recruitment and induction, as well as timely staff appraisals and development plans
  • Undertaking effective complaint management
  • Focus on KPIs and strategizing/implementing team action plans
  • Leadership history with commitment to building team engagement and experience
  • Sound understanding of contactcentre operational performance metrics and capabilities
  • Demonstrable experience in working towards KPIs and process improvement
  • Handson mentality keen to be on the ground with our hardworking team

Join us and in return we can offer

  • Access to career development opportunities with the Freightways group of companies
  • The chance to lead and develop a highperforming Customer Services team
  • Competitive salary + mobile phone + laptop + incentives

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Gallagher Group Full time

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...


  • Hamilton, Waikato, New Zealand Rabobank Full time

    Job Overview & Purpose:To provide exceptional and professional front of house and office manager duties for all external and internal Rabobank New Zealand Limited customers at Head Office in Hamilton. This role is the first point of contact for clients and visitors, as well as undertaking the delivery of excellent administrative and operational duties to...

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Strata Plastics Full time

    Based in Te Rapa Modern Warehouse facilities Monday to Friday 8am to 5pmAbout the role:Our client Strata Plastics have an opportunity for a Customer Service/Dispatch champion to join their small dynamic warehouse team. You will be the first point of contact for their customers, providing outstanding support and ensuring their needs are continually met.Key...

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Avis Budget Group Full time

    Full time (40-hours per week), permanent position available- Hamilton based covering both city and airport locations- Entry level role with training providedGreat customer service skills and not afraid to get your hands dirty? We have an opportunity for you to join as a what we call a Rental Operations Agent and become a part of our amazing teamAbout the...

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Gallagher Group Full time

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Gallagher Group Full time

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...

  • Customer Service

    2 weeks ago


    Hamilton, Waikato, New Zealand Gallagher Group Full time

    About GallagherOur purpose at Gallagher is 'Protect what matters most' and we live it every day. Not only does our technology protect some of the world's highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada,...


  • Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleThis role is full time, Fixed Term for 18 monthsYou would be delivering exceptional customer service to enhance passenger journey experience on public transport by:Overseeing the day to day management of the Transport Centre customer service counter and contact centre, including organisation and rostering of casual staff,...


  • Hamilton, Waikato, New Zealand Graymont Full time

    Job Brief:Play a key role in the delivery of customer service processes and services for a global leader in the lime and limestone businessNew Zealand - HamiltonCompetitive package & hybrid working arrangement Progress your career in a multinational organization with an Asia Pacific focus. Diverse role covering; customer service, administrative, credits and...


  • Hamilton, Waikato, New Zealand North Harbour Rental Group Full time

    Customer Service Representative Hamilton: Employer: North Harbour Rental Group Position: Customer Service Representative Hamilton Ref:Location: Hamilton NZ Position Type: Permanent Fulltime Salary: Competitive salary + benefits Description:About The RoleNHR Group is expanding We're searching for Customer Service Representatives tojoin our new branch located...


  • Hamilton, Waikato, New Zealand NZ Steel Full time

    New Zealand Steel, a wholly owned subsidiary of BlueScope, manufactures and markets a range of flat rolled steel products for the building, construction, manufacturing and agricultural sectors. You may know us for our flagship COLORSTEEL brand.What you will be doing:A position has become available with our busy customer services team for a motivated...


  • Hamilton, Waikato, New Zealand NZ Post Full time

    Customer Service Officer | On Call| Waikato Box Lobby- $26.06 per hour paid fortnightly Work if and when required across Monday to Saturday Waikato Box LobbyNew Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customers' needs both physically and digitally.We are charting a course towards a big future - we choose...


  • Hamilton, Waikato, New Zealand Graymont Full time

    About GraymontOur RoleWe are currently recruiting for a Customer Service Representative to be based at our New Zealand regional office in Hamilton. Reporting directly to the Customer Service Manager, you will be responsible for capturing orders, providing delivery updates as well as resolving a variety of enquiries and orders and delivery administration.You...


  • Hamilton, Waikato, New Zealand Asset Recruitment Full time

    About the companyRose Optometry is an independent practice which has been operating for 53 years and is a recognised leader in the optical industry. At the forefront of advancements offering the latest in visual correction and eye care, this role offers a unique environment that is so much more than your conventional Optometry practice. With people at the...


  • Hamilton, Waikato, New Zealand Sealed Air Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...


  • Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleOur main responsibilities are triaging and responding to customer enquiries, including but not limited to:Due diligence and land sale requests in relation to the Resource Management Act Public Transport enquiries Incident management and emergency response Pest plants and animals Council meetings Civil defence support River and...


  • Hamilton, Waikato, New Zealand Sealed Air Full time

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights...


  • Hamilton, Waikato, New Zealand Team Global Express Full time

    Connecting people and communities| Driving eCommerce | Moving New ZealandTeam Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating across NZ from Kaitaia to Invercargill.We're not only transforming our operations but striving towards changing the logistics industry and...


  • Hamilton, Waikato, New Zealand Retailworld Resourcing Full time

    Our client:This Kiwi-owned successful retail business has been serving its local Waikato community for over 70 years stocking the top brand names in the industry, and selling a wide range of products so you can be sure there will always be exciting new things arriving dailyAbout the Role:We are on the lookout for a Customer Service Assistant for their Retail...


  • Hamilton, Waikato, New Zealand Sealed Air Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and...