Regional Service Manager

2 weeks ago

Hamilton, Waikato, New Zealand Fisher & Paykel Appliances Full time
The Role

  • Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people these are some of the core elements that make us unique._
  • We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal to be the world's most humancentred appliance brand._
The role

This role reports directly to the Operations Technical Manager. You will be responsible for the planning and management of a technically competent and customer facing service operation.

We are looking for someone who can provide leadership and direction to the regional service to deliver excellent customer service.


You'll be responsible for the development and training of a FPA Team and maintenance of a network of service centres authorised in servicing our products.

You'll provide regular support and technical training to service agencies and dealers, assist with managing warranty costs, negotiate contracts, assist with customer care issues as needed, provide service in remote areas if no other service source can be obtained and refurbishment of returned / warehouse damaged products.

Who are you?

Based in either Auckland or Waikato regions, service leadership is your area of expertise. You've got demonstrable experience in delivering the best service, including a successful track record.


You've got a passion and ability to build and grow a team to achieve the company's goals of providing an exceptional customer experience, as well as significant exposure dealing with various levels of stakeholder relationships.


You've got excellent analytical & problem-solving skills, advanced decision-making abilities and the leadership capability to ensure we keep delivering premium outcomes.

Most of all you need the commitment to helping us provide industry leading customer support.

What we offer

Our environment is designed to allow people to thrive.

Our culture is one in which our people can constantly develop, working alongside a team of talented and skilled people.

At Fisher & Paykel you will have opportunities for growth and exposure to a variety of things within a global organisation.


You'll be part of a team-based culture that offers great development opportunities, a challenging and supportive work environment, leading technology, work/life balance, competitive remuneration and superannuation scheme.

This is a great time to join us on our journey, so don't delay in registering your interest. We offer competitive remuneration plus benefits.

Fisher & Paykel is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

  • Student - Regional Resilience

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    _Mō te tangata | __About you: _**:This position would suit someone who: _- _Currently studying environmental engineering, geology, hydrology, geography, earth or environmental science, geographic information systems, or other related field at Under Graduate Level or Post Graduate/4 _th _year (Desirable). _- _Has an interest in the natural hazards and...

  • Regional Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand Decipher Group Full time

    Lead regional accountability, performance, and culture - show up Drive commercial construction excellence Lead with passion, Own it Solve itAbout the companyApollo Projects is a leading New Zealand design and build, commercial construction company with decades of experience delivering projects that support businesses and communities throughout Aotearoa.A...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleOur main responsibilities are triaging and responding to customer enquiries, including but not limited to:Due diligence and land sale requests in relation to the Resource Management Act Public Transport enquiries Incident management and emergency response Pest plants and animals Council meetings Civil defence support River and...

  • Senior Customer Service

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleThis role is full time, Fixed Term for 18 monthsYou would be delivering exceptional customer service to enhance passenger journey experience on public transport by:Overseeing the day to day management of the Transport Centre customer service counter and contact centre, including organisation and rostering of casual staff,...

  • Customer Service Specialist

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleOur main responsibilities are triaging and responding to customer enquiries, including but not limited to:Due diligence and land sale requests in relation to the Resource Management Act Public Transport enquiries Incident management and emergency response Pest plants and animals Council meetings Civil defence support River and...

  • Regional Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand Green Cross Health Full time

    Waikato Regional Manager RoleWe are looking for a team focused enthusiastic, experienced Regional Manager in our pharmacy division to support, develop, and grow our Unichem and Life Pharmacy network. Discounts available on health insurance Great career move. One of New Zealand's leading primary health organisationsGreen Cross Health is New Zealand's leading...

  • Service Desk Analyst

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Provide the allimportant first contact for all users via phone or facetoface and making sure all requests are logged with all the required information. Troubleshoot and resolve desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as remote working, meeting...

  • Records Management Officer

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleWe are looking for an enthusiastic person to join our Information Management Team. Our team supports Waikato Regional Council in using information systems efficiently to ensure that our records are well managed. You will be involved in the management of both our physical records and electronic records.Key components of the...

  • Records Management Officer

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleWe are looking for an enthusiastic person to join our Information Management Team. The team supports Waikato Regional Council in using information systems efficiently to ensure that our records are well managed. You will be involved in the management of both our physical records and electronic records.Key components of the...

  • Casual - Customer Service & Stakeholder Rep

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the roleYou would be delivering exceptional customer service to enhance passenger journey experience on public transport by:Providing customer service information via different contact channels and face to face at the Transport Centre and responding to Bee Card, BUSIT, Te Huia and Flex enquiries. Assisting with the timely...

  • Emergency Management Officer

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    We are seeking an experienced and motivated individual for the position of _Local Civil Defence Emergency Management Officer based in Tokoroa _. You will work as part of the local council team and be responsible for getting South Waikato District Council and its communities ready to respond to and recover from emergencies. As well as working with the Council...

  • Regional Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand ASB Bank Full time

    Regional Manager - Waikato / Bay of Plenty and Taranaki (Commercial Banking)***: Significant senior leadership role and a key member of ASB's Commercial Leadership Team Lead a team of Commercial bankers with a focus on customer experience, business development, coaching and development Based in the Waikato or Bay of PlentyWe have an exceptional opportunity...

  • Manager - Transport Policy and Programmes

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Oversee the development, monitoring, reporting and review of the Regional Land Transport Plan, Regional Public Transport Plan and other strategic documents. Ensure effective policy delivery through planned, efficient and effective programmes of transport investments. Develop and maintain productive and enduring networks of...

  • Manager - Transport Policy and Programmes

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Oversee the development, monitoring, reporting and review of the Regional Land Transport Plan, Regional Public Transport Plan and Regional Speed Management Plan. Your team are the region's trusted advisors on transport policy & planning in a time of change. You will be comfortable navigating public and political interests...

  • Manager - Spatial Information

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Every three years, deliver a geospatial strategic plan and roadmap that continues to explore opportunities for uptake of improved ways of delivering the organisational geospatial programme. Lead the team to operate efficiently and effectively whilst looking for opportunities to enable the team to learn and grow. Ensure that...

  • Manager - Corporate Planning

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    Mō te tūranga | About the role Lead, coordinate and manage the Council's planning, decision making, and accountability requirements under the Local Government Act 200 Translate strategy into action, supporting Council in shaping its work programmes and priorities, and monitor our performance against these. Responsible for leading and guiding the...

  • Senior Catchment Management Officer

    2 weeks ago

    Hamilton, Waikato, New Zealand Waikato Regional Council Full time

    We are seeking a proven performer who has an interest in environmental management to work with our Hamilton based catchment management team. The catchment management team focuses on building partnerships with landowners and stakeholders on projects relating to soil conservation, water quality and bio-diversity protection and enhancement.You will drive the...

  • Regional Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand Linfox Full time

    Job no:493664Work type:Permanent - Full-timeLocation:Hamilton, New ZealandCategories:Distribution/WarehouseWho we are. Linfox is the largest privatelyowned logistics company across Australia and New Zealand. We provide industry leading transport and warehousing services across diverse industries using a network of company warehouses, sites, transport modes...

  • Regional Fleet Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand Downer Group Full time

    Job no: 597633Work type: Full Time - PermanentCategories: Management - Project & FunctionalDowner has been designing, building and sustaining New Zealand's infrastructure for over a century and is a leading provider of integrated services in Australia and New Zealand.With over 10,000 employees in New Zealand, we work alongside some of New Zealand's biggest...

  • Regional Manager

    2 weeks ago

    Hamilton, Waikato, New Zealand AllRecruits Ltd Full time

    Your experience and record as an experienced engineering manager will make you an asset to the business. You will have the ability to support the people, analysis, plans and implementation of projects as well as engaging stakeholders at various levels within the organisation. This role is to work for a NZ-leading engineering consultancy, providing solutions,...