File Management Support Officer 3

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.


We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Are you looking for an exciting new challenge in 2023?


We are looking for File Management Support Officers (FMSO) to join our team and play their part in keeping New Zealander's safe.


  • Based at Waikato (Hamilton Central Police Station)
  • Permanent/Full time Shift Work


 Remuneration $ 57,08
  • Attractive Shift Work Incentives
  • X2 Positions available
  • No qualifications necessary, full training provided
  • Non negotiable start date being 21 August and you must be able to attend training in Wellington for 2.5 weeks from that date (travel expenses covered by NZ Police)
New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.

We work in partnership with individuals, communities, businesses, and other public safety agencies to achieve our vision to have the trust and confidence of all.

Our Vision is to be the safest country in the world.

Internationally, New Zealand is seen as a safe place to live, work and visit, but we continue to strive to do more.

Our vision is about ensuring we continue to look ahead and think about what we can do today, and going forward, to bring about a future where everyone in New Zealand can go about their daily life without fear of harm and victimisation.

Our Mission is to prevent crime and harm through exceptional policing.

This is why we come to work each day - it's the mahi we do, and do well, to make a difference.


File Management Support Officers (FMSO's) are part of File Management, Transcription Services (FM&T) and are part of a nationally centralised group which supports a number of key elements within the case management process, our frontline staff and also provides key services to victims.

It's a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time.

Quite simply, you would be our digital paperwork superheroes.

About you

Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done, even if it's in a fast-paced environment where there can be pressure from time to time?

What you'll be doing:

  • Accurately recording and transcribing information to a high standard
  • Analysing information and using your initiative to make decisions
  • Using empathy with internal and external stakeholders.
  • Communicating easily and effectively both written and orally.
  • Managing conflicting demands.

What you'll bring:


Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe.

Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.


  • A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.
  • Supportive of team members and looks for opportunities to contribute to an inclusive environment.
  • Determining the relevance and potential risks identified of information that is being analysed whilst upholding confidentiality.
  • Have a commitment to excellence ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.
At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do.

Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.


Shift work details:

Our Hamilton centre operates 16/7 between 6:00am and 10:00pm on a six day on three day off roster. The roster pattern is three early shifts, three late shifts, followed by three days off.

What we offer

  • Full training
  • Flexible hours
  • Up to 15% Shift Incentive
  • 28 days of leave, 40 including Statutory Days
  • Professional development opportunities
  • Excellent career progression
  • Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services
This role is set at Individual Contributor level, this

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