Airline Support Specialist

2 weeks ago


Christchurch, Canterbury, New Zealand Madison Recruitment Full time
Varied and busy position

  • Competitive salary and great workplace environment
  • Roster of 4 days on and 4 days off
We are currently seeking an Airline Support Specialist to join my clients team in a permanent position.

As an Airline Support Specialist, you will be responsible for providing exceptional customer service to our airline partners and passengers.

This is a reactive role where you will need to be engaged, and a self-starter.
For this role, the roster is 4 days on and 4 days off.

Responsibilities:

  • Provide assistance and support to our airline partners and their passengers
  • Manage flight disruptions, including rebooking, schedule changes, and cancellations
  • Communicate effectively with airline partners and passengers to provide updates and information
  • Work with other departments to ensure smooth operations and provide exceptional customer service
  • Maintain accurate records and documentation of all interactions and transactions

Qualifications:

  • Experience in airline operations, customer service, or related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problemsolving and decisionmaking skills
  • Flexibility to work various shifts, including weekends and holidays
  • Knowledge of airline systems and procedures preferred
We offer competitive salary, and a friendly work environment. If you are a self-motivated individual with a passion for customer service, we would love to hear from you

Reference: 136484

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