Applications Support Specialist-sap,kron

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.


We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Application Support Specialist (SuccessFactors), it starts with you

  • Based at Royal New Zealand Police College, Porirua
  • Band H
  • Police Employee
  • Permanent, full time
  • JR
About the role


The NZ Police Information and Communications Technology Business Unit are seeking to appoint an Applications Support Specialist in the MyPolice Technology Operations group, based at the Royal New Zealand Police College, Porirua.

A position has become available focused on supporting the MyPolice Application suite

The MyPolice suite includes:

  • SAP for managing Payroll, HR and Finance
  • Kronos for managing workforce scheduling
  • SAP SuccessFactors for managing training and Learning at Police


My Police is about to undergo a technology transformation, and there will opportunity to be involved in this transformation from the ground up.


Key Accountabilities:

  • Using your SuccessFactors skills to interpret business requirements and complete functional configuration.
  • Consults with Business teams on requested solutions and develops appropriate implementions plans to deliver required business outcomes.


 Vendor Management
  • Leads and collaborates with third party suppliers and ensure that their performance and provision of support services and quality is in line with ICT expectations and enables us to meet or exceed service levels.


 Teamwork
  • Contributes to the setting and achievement of team goals, objectives, and standards
  • Provides backup support and cover for other team members.


 Relationship Management
  • Develops and maintains effective working relationships and communication networks with relevant Police staff, partner organizations and other government agencies
  • Applies or oversees Technical Support as defined in the appropriate service level agreement, including coordination and escalation across other support teams and Business Units (Finance and HR).
  • Complies and improves ICT support processes, tools and documentation.
What you'll bring


Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe.

Our Core Competencies provide a shared understanding of the behaviors, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This is a dynamic and challenging position, and the successful applicant will need to be able to demonstrate the following:

  • Experience in Time Keeping and Scheduling, and administration of a rostering solution
  • Strong Microsoft SQL data analysis skills, XML knowledge and ability to investigate SOAP integration issues
  • Knowledge of JavaScript in relation to SOAP messaging and database access
  • Ability to write technical documentation clearly and precisely.
  • Works well in a team environment (inclusive of SME's and Vendors).
  • Analytical skills in delivering what is fit for purpose for NZ Police.
  • Being adaptable with willingness to embrace change is essential.
  • Being a catalyst for business change and continual improvement.


This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:
About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

How to apply

Utu ā-tau | Salary


This position is covered by a collective agreement and salary will commence between $87,401 and $105,259 dependant on skills and experience relevant to the role.


Please note:
Applications close 5:00pm, Monday 21st August 2023.

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