Service Desk Support

2 weeks ago


Manukau, Auckland, New Zealand Evolve Education Group Full time
A friendly disposition and great phone manner

  • Welldeveloped organisational skills and the ability to prioritise and manage multiple priority tasks
  • Ability to work autonomously and in a team environment
  • Excellent troubleshooting and problemsolving skills
  • Passion for technology; continually seeking to grow professionally
...Sound like you?...


Here at Evolve Education, we are looking for a new team member to join highly efficient IT team in a Level 1/Level 2 capacity and to assist with roll outs of technology related projects.

This will suit a highly motivated individual keen to be working within a Service Desk Support role, where customer service and problem solving allows you to shine.


With a number of exciting projects on the go, this 12 month fixed term opportunity, will free up our existing team to get stuck in and deliver some key objectives for the business.

this role may even go permanent at the end of the fixed term period...

  • We are offering the opportunity to be part of a team that is supporting the operations of 100+ sites across New Zealand with almost 2000 users and hundreds of devices of all kinds.... phew.... This role creates a lot of growth opportunity to learn new technologies and work on your professional development within a large organisation

In this role you will be:

  • Delivering top quality service and support for the end users
  • Assisting with and responding to L1/L2 IT helpdesk support requests
  • Troubleshooting faults across user devices
  • Deploying new devices
  • Helping to maintain IT asset register with a schedule for routine maintenance and replacement
  • Helping to analyze help desk queries to identify process improvements to reduce reoccurring tasks or mistakes
  • Assisting with a variety of IT infrastructure and systems projects


In our team, you will be predominantly working within Microsoft eco-system, continuously adding new services from Microsoft 365 stack and Microsoft Azure to build a secure and efficient platform for our end users.

This is a fantastic opportunity and we can't wait to have you on board

Cover letters can be addressed to our Head of IT, Tomas Stehlik.
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