Service Desk Manager

2 weeks ago


Manukau, Auckland, New Zealand RWA Technology People Full time
A collaborative, supportive and enthusiastic team

  • Upskilling staff is an important part of their culture earn and learn
  • Permanent full time role


Our client is a small but fast growing ICT company that are well positioned for growth and on the path to success.

They may be small but they have an extremally loyal team. Everybody's voice is heard and valued.


They are now looking for a diverse Service Desk Team Leader to lead the team, delivering support to predominantly medical practices.

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What you'll be doing:

Working here, you will responsible for ensuring SLAs are met by coordinating

your team and being the point of escalation for the more technical issues.

You will be a smooth operator and have wonderful customer service and team leader skills on show and always in action.

You will be keen to jump in where needed be it from RFPs to assisting on the daily calls.

What you'll need to succeed:

The key to success here is you. Are you passionate to learn? Are you dedicated to exceed? Will you go all in?


Having come from a well established technical service desk background you will have the ability to hit the ground running and bring about a fast resolution.


  • Polished communication style is essential
  • 3+ years of proven commercial service desk experience
  • Strong background in Azure, Active Directory, Windows systems, Routing & Switching
  • ITIL Foundation v3 or
  • Understanding of networking concepts with the ability to troubleshoot at Layer 1 through o Layer 3 of the network
- familiar with operating systems (Windows, MacOS, Linux, Android & iOS)

  • General understanding of private cloud
  • Right to work in NZ
  • Ideally available immediately
Your interest will be treated in the strictest of confidence.

Note:

We review all CV's manually and you will only be contacted if your skills and experience meet the requirements of any of our clients.


Job Reference:

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