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Help Desk Support
2 weeks ago
Job Overview:
Responsibilities:
- Troubleshoot and resolve hardware and software problems.
- Document and track customer issues using help desk ticketing systems.
- Escalate complex issues to senior support staff when necessary.
- Provide remote assistance to users and guide them through troubleshooting steps.
- Install, configure, and maintain computer systems and peripherals.
- Ensure a high level of customer satisfaction through prompt and courteous service.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 12 years of experience in IT support or help desk roles.
- Excellent communication and problemsolving skills.
- Customerfocused with a commitment to providing quality service.
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