Contract Service Desk Engineer

2 weeks ago


Manukau, Auckland, New Zealand Momentum Consulting Group Full time
6 month contract

  • Immediate start
  • WFH available after initial onboarding only
Can you provide excellent Level 1-3 support services while meeting SLA's?

Have you worked in busy and complex environments?

Have experience contracting as a Helpdesk or Service Desk Analyst?


We want to hear from you Our clients are busy and we are on the look out for several Contract Service Desk Engineers.

You must have the right to work in New Zealand as these are contract roles. You also must have excellent verbal and written communication due to the ticketing systems utilized.

Responsibilities:

  • Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
  • Troubleshoot network connectivity problems, including LAN, Wi-Fi, and VPN related issues
  • Collaborate with crossfunctional teams to escalate complex technical problems when necessary
  • Manage and prioritize service desk tickets to ensure timely resolution and excellent customer satisfaction
  • Educate endusers on basic troubleshooting techniques and best practices to minimize recurring issues
  • Maintain accurate records of service desk activities, including ticket updates and resolutions
  • Contribute to the development and enhancement of IT support processes and procedures
  • Stay updated with the latest technology trends and advancements to provide innovative solutions to endusers

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Proven experience working in a service desk or technical support role
  • Strong knowledge of Windows and Mac operating systems
  • Familiarity with Active Directory, Microsoft Exchange, and Office 365 administration
  • Proficiency in troubleshooting hardware, software, and networkrelated issues
  • Excellent customer service and communication skills, with the ability to explain technical concepts to nontechnical users
  • Ability to work independently and prioritize multiple tasks in a fastpaced environment
  • Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus
  • Experience with remote support tools and ticketing systems is highly desirable
  • Familiarity with ITIL processes and IT service management frameworks is a plus
**Please note we are only accepting applicants currently living in New Zealand with a current working visa
  • Service Desk Engineer

    2 weeks ago


    Manukau, Auckland, New Zealand Potentia Full time

    About the organisation:Our client is a global MSP with their reach across the UK, US and soon to be NZ They are a highly responsive and proactive MSP with a strong focus on delivering premium services to senior clients who rely on top-tier IT expertise. With a growing team of 24 professionals, mostly based in the UK, we are excited to help them expand their...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

    PositionService Desk AnalystDivisionAlpha RecruitmentJob TypeContractLocationAucklandRef#HS39986Posted8 March 2023Close off18 March 2023Hourly Rate$25 to $30 per hourOur large Corporate Company is seeking a strong Level 1,2 service desk analyst for a 4 to 6 months contract initially, or on a fixed term contract for 6 months which may be extended.Contract Pay...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand H2R Consulting Full time

    Location:AucklandType:ContractReference:853438H2R Technology is looking for a Service Desk Analyst. This is a Hourly Rate Contract role.This is an Immediate Start Date - Has to be able to start work on Monday 18th March 2024. Auckland Based (Ellerslie) Has to be able to come into the office Duration: 3 months, from midMarch to midJune 40 hours per week...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand NTT Full time

    Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people,...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

    PositionService Desk AnalystDivisionAlpha RecruitmentJob TypeContractLocationAucklandRef#HS39609Posted12 April 2023Close off21 April 2023Our large Corporate Company is seeking a strong Level 1,2 service desk analyst for a 4 to 6 months contract initially or on a fixed term contract for 6 months which may be extended.Contract Pay Rate: $27 P/HFixed term...


  • Manukau, Auckland, New Zealand Heartland Bank Ltd Full time

    Kia ora I'm Arjun, the IT Service Team Leader at Heartland Bank. We're looking for a new IT Service Engineer to join our Technology team in Newmarket.Is this your next role?As an IT Service Engineer, your role is to ensure the stability, integrity, and efficient operation of the in-house ICT systems that support core organisational functions across the...

  • Service Desk Support

    2 weeks ago


    Manukau, Auckland, New Zealand Fujitsu Full time

    Location: Auckland Auckland Date Published:27-Jun-2023Job Reference:BH-147218We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of...


  • Manukau, Auckland, New Zealand North Power NZ Full time

    Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We also provide contracting services to our partners - other network owners and operators across the North Island. We have over 1,000 staff working together across 13 locations to keep the power on and the lights going for our...


  • Manukau, Auckland, New Zealand Auckland District Health Board Full time

    Ko wai mātou | Who are we?Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.Data & Digital has a big role to play in...


  • Manukau, Auckland, New Zealand Health Alliance (hA) Full time

    Ko wai mātou | Who are we?Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.Data & Digital has a big role to play in...


  • Manukau, Auckland, New Zealand Auckland District Health Board Full time

    Ko wai mātou | Who are we?Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.Data & Digital has a big role to play in...

  • L1 Support Engineer

    2 weeks ago


    Manukau, Auckland, New Zealand CareCone Australia Full time

    Role:L1 Support EngineerLocation:Auckland, New ZealandEmployment Type: ContractL1 Support Engineer with good SQL experience.Responsibilities Administering and maintaining a range of systems and networks across a large client portfolio. Supporting L1 engineers for escalated IT issues within the Service Desk in a timely and professional manner Answering calls...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand Eclipx Group Full time

    Description- **ASX 300 listed financial services organisation**: Flexible & hybrid working arrangements: Ellerslie locationDo you want to:- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?- understand the strategic direction of your organisation and how your effort...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand Momentum Consulting Group Full time

    Permanent Role Based in Mount Wellington Competitive Pay Rate Great Opportunity For Someone Looking For Career Progression & GrowthAbout The Role:The primary purpose of this role is to provide Level 1-3 support services for business users with the goal of providing first point of contact resolution, resolving issues and identifying problems for business...

  • Contract Engineer

    2 weeks ago


    Manukau, Auckland, New Zealand Global Village Full time

    Can you build and maintain strong relationships? Bring your technical knowledge and experience in civil engineering Join a dynamic growing companyOur client is currently seeking an experienced Engineer - Construction Contracts to become an integral member of their consultancy team.Our customer is a civil infrastructure consultancy that provides high quality,...

  • Service Desk Manager

    2 weeks ago


    Manukau, Auckland, New Zealand RWA Technology People Full time

    Work for a leading New Zealand owned, IT Support & Communications Company Great Location, modern offices in Auckland CBD. Great Opportunities for career progressionFormed in 2008, Intellium is a leading New Zealand owned, IT Support & Communications Company. The team have experience in the design, deployment and the support of networks both within and...


  • Manukau, Auckland, New Zealand Superstaff Ltd Full time

    Located in Mt Wellington 3 month contract Experience preferredWe are currently looking to fill a 3 month temp role as a Fill in Customer Service/Trade sales desk, approximately 3 days per week. We can be flexible with the hours but the role will be based in Mt Wellington.This person will need to... Be a customer focused person to accurately input product...

  • Service Desk Lead

    2 weeks ago


    Manukau, Auckland, New Zealand Omexom New Zealand Full time

    Posted on 18-Aug-2023Application Close Date: 27-Aug-2023Location:AucklandCategory:Support OfficePosition Type:Full TimeJob Reference:ENZ/1742413Based in Mt Wellington, AucklandAttractive Staff BenefitsFlexible Working ArrangementsBe a part of a Great TeamFull-time, Permanent positionAbout the RoleAre you a skilled Information Technology (IT) professional...

  • Service Desk Lead

    2 weeks ago


    Manukau, Auckland, New Zealand The Griffin's Food Company Full time

    Published:01/06/2023Job Location: Auckland / New ZealandJob Type:PermanentWork Type:Full TimeCategory:IT Leading up our Service Desk NZ, with ANZ growth opportunities Support our users whilst keeping our Infrastructure safe and sound Opportunity to make a difference every dayWe're on the hunt for a customer and solutions focused IT professional, keen to join...

  • Service Desk Analyst

    2 weeks ago


    Manukau, Auckland, New Zealand Health Alliance (hA) Full time

    Ko wai mātou | Who are we?Health New Zealand - Te Whatu Ora manages all health services, including hospital and specialist services, and primary and community care. Hospital and specialist services are planned nationally so they can be delivered more consistently across the country. It also manages national contracts.Data & Digital has a big role to play in...