Service Desk Analyst

2 weeks ago


Manukau, Auckland, New Zealand Fujitsu Full time

Location:

  • Auckland
  • Auckland
  • Date Published:


07-Jun-2023
  • Job Reference:
BH-146308

Service desk analyst
We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.

We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.


About the role
We are looking for a service desk analyst based in
Auckland. This is an exciting opportunity.

You will need to be technically proficient, and willing to work on a Service Desk, logging support calls from our client and resolving them yourself in most cases.


Role responsibilities include

  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact
  • Incident/Service Request detection
  • Provide 1st / 2nd level support for the investigation and resolution of all reported and registered Incidents and Service Requests
  • Escalation of reported and registered Incidents/Service Requests to a 2nd level where appropriate.
  • Ensure achievement of Customer Contractual Service Level via the defined process.
  • Other duties as maybe specified from time to time by the Team Leader.

To succeed in this role, you will have:

  • At least 1 year experience in a service desk role or a similar role.
  • Willingness to work with a hybrid working model (3 days onsite and 2 days at home)
  • Salary expectation of $31.25 p/hr
  • Previous experience in a customer focused role.
  • Technical experience, particularly in a Microsoft environment.
  • Excellent verbal communication skills
  • Selfmotivation and ability in punctuality, time management, presentation, and administration
  • Problem solving skills
  • IT Qualifications (desirable)

Why Fujitsu?


We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
-
Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.

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