Desktop Service Technician

2 weeks ago


Manukau, Auckland, New Zealand H2R Consulting Full time

Location:

Auckland

Type:
Permanent / Full Time

Reference:


82808- Are you an experienced Desktop Service Technician seeking a new permanent career opportunity?Due to increased business growth we are seeking an experienced Desktop Support Specialist to join a dedicated support team based in South Auckland.


Working within a Desktop Support team you will provide an exceptional level of customer support to senior executives and stakeholders.


  • Minimum of 3 years IT/ICT Customer Service experience.
  • Experience with helpdesk/call centre management tools including Cherwell/Altiris/HEAT/Infra/Remedy or similar Windows 7 trouble shooting
  • Experience within complex scripted IT environments
  • Indepth PC, laptop, and peripheral hardware knowledge/ problem solving techniques (laptop/PDA's/VPN support essential)
  • Experience in desktop and mobile telephony systems and their support
  • Experience and knowledge of patching, cabling and network infrastructure
  • Excellent problem solving and troubleshooting skills
  • Ability to build strong relationships with customers, gaining their trust and respect.
  • Dedicated to meeting the expectations and requirements of customers.
  • Excellent communication skills and able to adapt styles to a variety of different audiences.


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