Ist Servicenow Lead

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
We're seeking a tech-savvy, solution-focused individual to drive our ServiceNow system. Join our team as we gear up for Election 202- Unique, challenging and highly rewarding role

  • Be a part of a collaborative and energetic team
  • Opportunities for professional development

Te tĪma - The team:


The Information Systems and Technology (IST) Group delivers information systems, technology, and communications services, as well as guidance to the Parliamentary Service, The Office of the Clerk of the house of Representatives and partnering parliamentary precinct agencies.

We are in the business of customer service with every interaction, project and person trying to improve the experience of interacting with or within parliament.


Mō te tūnga - About the role:

We are looking for an IST ServiceNow Lead to join our team and be part of the Service Design revolution We're seeking a tech-savvy, solution-focused individual to drive our ServiceNow system and provide top-notch support to our IT customers and teams.

As our IST ServiceNow Lead, your responsibilities will include:

  • Showing off your configuring skills and providing fast, first-time results for customers
  • Simplify workflows and approvals for a seamless user experience
  • Staying on top of system maintenance and coordination with the wider implementation
  • Executing some key work to streamline our ITSM to compliment asset management and other IST functionalities
  • Working alongside our Service Design team as we roll out ServiceNow across our business
  • Upping your game and help the IT team get the most out of ServiceNow and its integrations
  • Offering technical support and guidance to users
  • Collaborating with partners and internal teams to develop cuttingedge solutions
  • Staying on top of the latest features and best practices to continuously improve the platform
Why work for Parliamentary Service?

  • The team is interesting and gearing up for the election in 2023 which will mean that you have time to join and be amongst one of the most exciting changes in a democratic environment
  • We offer a thorough induction, ongoing development and excellent working conditions
  • We offer a range of benefits including five weeks annual leave, access to an onsite gym and pool, learning and development opportunities and flexible working arrangements. Our everchanging environment we work in allows us to be part of the action at Parliament including attending question time, select committees and other key events
The appointing salary range for this role is $95,989 to $105,980 per annum.

Appointments will be based on skills and experience (please note, the full salary range extends beyond this to allow for tenure progression).

Applications close at midnight on Tuesday, 14 February 2023.

The Parliamentary Service and the Office of the Clerk appoint on merit and are committed to diversity and inclusion and good employer principles.

We welcome applicants from all walks of life and value the experience that your point of difference brings.
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