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Service Centre Administrator

3 months ago

Christchurch, Canterbury, New Zealand Ara Institute of Canterbury Full time

Full time, Permanent

  • Provide a professional and efficient reception and administration service
  • Deliver exceptional customer service to Service Centre customers, staff and contractors
  • Work for a progressive world class tertiary education provider

Mō tēnei tūranga mahi - About the role


The Service Centre Administrator / Receptionist will primarily be responsible for providing a professional and efficient reception and administration service to the Service Centre team and all internal/external clients of the Department.


You will:

  • Meet and greet visitors and contractors to Facilities Management
  • Answer the telephone, clear answer phone messages and distribute to the team in a timely way
  • Use the Building Engineering Information Management System (BEIMS) to create and process FM requests for Maintenance and Services
  • Transfer maintenance and service requests to the appropriate contractor or FM staff
  • Process vehicle bookings and facilitate distribution and return of keys for the pool fleet
  • Provide administration and/or word processing support for Senior FM staff

Ngā pūkenga me ngā wheako - Skills/Experience

You will have:

  • Experience in a reception based role or a Business Administration qualification
  • A medium to advanced level of computer literacy, Microsoft Office suite including word processing, Outlook and Excel
  • Fast and accurate data entry skills
  • Experience in maintaining systems (e.g. filing and information) and keeping office records
  • The ability to quickly pick up a complex database system
  • Experience maintaining confidentiality
  • Commitment to continuously providing a high level of customer service
  • Effective interpersonal communication skills and the ability to relate positively to a range of people

Mō mātou - About us


Ara Institute of Canterbury Ltd is a vibrant and progressive tertiary institute providing world-class, tertiary-level education throughout the Canterbury and Waitaki region.

Our talented employees, innovative business collaborators and supportive community partners are passionate about the role they play in our learners' success.


As a subsidiary of Te Pūkenga, Ara is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds with excellence to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our catchment (including Māori employers).

To deliver effectively on this commitment, Ara recognises the need for a culturally competent and confident workforce vertically and horizontally across our organisation.


All positions at Ara are covered by the Ara Vaccination Policy (the Policy), which is based on a risk assessment conducted under the Health and Safety at Work Act 2015.

The Policy is currently not in force; however, you need to be aware that should the policy come back into effect at a future point in time, it may become a requirement of your role that you are fully vaccinated against COVID-19.

Ara will consult with you should this eventuate.

Rā Katinga - Applications close - Saturday, 2 December 2023

Job Details:

  • Reference # Posted on 27 Nov 2023
  • Closes on 02 Dec :55
  • Location(s)
  • Central Christchurch
  • Expertise
  • Facilities Management
  • Job level(s)
  • Experienced
  • Work type(s)
  • Permanent fulltime