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Service Desk Management Team Lead

4 months ago

Manukau, Auckland, New Zealand Potentia Full time

The role:

The Client:

Our client operates within the freight sector, known for leveraging technology to simplify logistics and transport challenges.

With a strong emphasis on digital solutions and a commitment to continuous improvement, they foster an environment where technology and innovation are at the core of operations.

As they look to expand their capabilities, the organisation offers a culture where your ideas will be heard and success is rewarded.


What you will bring:

  • Proven track record as a Service Desk Analyst/ Support Analyst for a minimum of 5 years +
  • ITIL and ITSM certification
  • Strong written and verbal communication skills, and dealing with multiple stakeholders
  • Extensive knowledge and detailed understanding of the Atlassian suite of products including Jira and Confluence
  • Sound handson knowledge of MS SQL language and tools
  • Experience in generating KPI, decision support and other reports using the Microsoft Power BI toolset
  • Exercising sound judgment in selecting data and information to support robust decisions
  • Demonstrated customer service focus, including the ability to adapt service level and style to meet the differing needs of customers
  • Experience across the freight sector highly advantageous
  • Knowledge and/or experience in using Transport Management (TMS), ignition or similar systems
  • Knowledge and/or experience in using Cargowise Warehouse Management (WMS) or similar systems
  • Understanding of EDI methods (CSV/XML/APIs/EDIFACT) and middleware systems including Sandfields Crossfire


If this sounds like you, and you are seeking a role with significant impact in the technological facet of the logistics and freight industry, we would love to hear from you.

Don't miss this opportunity - APPLY NOW Your interest will be treated in the strictest of confidence.

Note:

We review all CV's manually and you will be contacted if your skills and experience meet the requirements of any of our clients.

You must have valid working rights for NZ.

  • Taryn Bredeveldt Senior Talent Manager