Service Coordinator
2 weeks ago
Who are we| Ko wai matou?
Solora is a service coordination and provider network management organisation that provides services through a network of quality health and rehabilitation service providers.
Why Us | He aha ai matou?
- Solora is part of HealthCare NZ, the country's most experienced provider of health and disability services in home and community settings
- We support and empower New Zealanders to live independently in their communities
- We are a national organisation who supports personal development for all our staff and we value the amazing work they do
- Flexible work environment
- Mentorship Programme
About the role | He korero whakamarama mo tenei turanga
The role works with clients, the Solora team, provider networks and funders by managing all service delivery enquiries and any issues to ensure all processes are completed in a professional, efficient and confident manner at all times.
- Maintain and build excellent Client relationships
- Referrals received are entered and processed accurately, in a timely manner.
- Consistently meet referral and admin processing requirements in a timely manner.
- Ensure contractual and operational goals are achieved according to the service requirements.
- Document customer complaints, compliments or any clinical or operational issues in line with Solora quality improvement process.
- Maintain accurate legal documentation and data entry for all client contact
What you will bring | Nga tohungatanga mo tenei turanga
- Previous experience in administration or customer service experience
- Exceptional client focused approach and attention to detail
- Demonstrated experience in the field of health, including community health services
- Experience with the patient management systems and client contact experience.
- Excellent communication skills (verbal and written)
- Capability to build relationships with key stakeholders/clients at a senior level
- Thinking skills and ability to look at the longterm big picture while managing daytoday decisions
- Ability to work effectively in a team and as well as autonomously and under pressure
- Knowledge of community health or rehabilitation service delivery would be desirable
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