Service Coordinator

2 weeks ago

Wellington, Wellington, New Zealand Whakarongorau Aotearoa New Zealand Telehealth Services Full time

Company Description:

To tatou tikanga | Our Culture


Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations.

We are focused on hiring kaimahi who live and work in the communities they serve.


Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us


Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Are you passionate about fostering positive change in your community through cultural understanding?

Join us at Whakarongorau Aotearoa and be part of our mission to combat bowel cancer in New Zealand.

With over 3000 diagnosed cases annually, we're dedicated to early detection and equitable access to life-saving initiatives through our National Bowel Screening program.


Mō tēnei tūranga - About the role


In this pivotal role as Service Coordinator, you'll directly engage with community members who've been invited by the Ministry of Health to participate in our Bowel Screening Programme.

Your friendly demeanour and cultural sensitivity will inspire and support their involvement.

Your day-to-day will be diverse and rewarding:

  • Reach out to community members, guiding them through the process of completing a Bowel Screening kit
  • Be the welcoming voice on the other end of the line, fielding incoming calls, answering questions, and motivating participation
  • Seamlessly manage administrative tasks that uphold the accuracy and quality of our information system

Why You'll Love Working with Us:

  • Meaningful Impact: Your work directly contributes to saving lives and promoting equity in healthcare
  • Cultural Connection: Embrace the opportunity to make a difference through cultural understanding
  • Supportive Environment: Join a team of passionate individuals who value collaboration and growth
  • Flexible Schedule: Work Monday to Friday, with hours from 8 am to 6 pm on a rostered basis, giving you a healthy worklife balance
  • Central Location: Based in our vibrant Wellington Centre, you'll be at the heart of the action

Qualifications:

Pehea koe | About you

  • Proven ability to follow procedures and processes
  • Attention to detail, able to write clearly and concisely
  • Passion for customer service excellence
  • Positive attitude and sense of humour
  • Quick and alert mind, with the ability to adapt
  • A flexible approach and the ability to multitask
  • Bring energy and resiliency to your work
  • An understanding of Te Tiriti O Waitangi and a commitment to increasing equity for Māori Tangata Whai Ora

Additional Information:

Ō mātou uara - Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

  • Mahia te mea tika / Do the right thing
  • Hihiri e te kounga / Motivated by quality
  • Ngākau nui ki te pai ake / Passion for better
  • Pokohiwi ki Pokohiwi / Shoulder to shoulder

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