Customer Care Specialist

2 weeks ago


Christchurch, Canterbury, New Zealand Kuehne+Nagel Full time

Due to an exciting period of growth in our Christchurch based office, we have an opportunity for an experienced freight specialist to join our team.

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Your Role :This person will be responsible for executing export sea bookings and the required documentation for one of our key clients.

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Your Responsibilities:

  • Generate the required documentation in preparation for export
  • Arrange bookings directly with shipping lines, and liaise with carriers and suppliers on a regular basis
  • Liaise with the Customer Care Team to ensure customer requirements are met
  • Liaise with other internal teams (customs, transport, finance) to ensure customer requirements are met
  • Ensure the relevant governance & regulatory requirements are adhered to at all times

Your Skills and Experiences:

  • 2+ years export seafreight experience within the NZ industry, including knowledge of required export documentation and the booking process with shipping lines
  • Knowledge of DG, security filing and other export processes such as USA AMS/ISF filing etc. is advantageous, but not essential
  • Impeccable attention to detail
  • Ability to cope with pressure, hard work and fulfil deadlines
  • Good attitude, team spirit and ability to collaborate with people across the business
Why work for us?


As well as a competitive remuneration structure, we offer benefits such as fully subsidised Health Insurance for you and your immediate family, access to EAP services and a multitude of learning and development opportunities.

If you are passionate about operational excellence and would like to grow your career with a reputable, international freight forwarder then this could be the role for you


With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.

Only those who have been shortlisted to the next stage of the recruitment process will be contacted.

About Kuehne+Nagel
With over 80,000 employees at some 1,300

  • Next steps to joining our teamStep 1
  • Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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