Duty Manager

2 weeks ago


Auckland, Auckland, New Zealand ELMO'S Full time

Hello all potential candidates, we are looking for experienced Duty manager to join a buzzing and exciting Restaurant in the heart of Ponsonby called Elmo's.

*Must already be in New Zealand and with an eligible visa to work New Zealand

About Elmo's:

Located in the heart of Ponsonby Road, Elmo's is an atmospheric Italian inspired restaurant and bar serving delectable tipples and sumptuous food using seasonal ingredients from local suppliers.

We are a unique Freehouse that whilst celebrates an immersive theme shares a passion to entertain and thrill every guest, as well as serving the best quality liquor in the country.

We are always excited to meet the future stars of our company and once we have you, we do everything we can to keep you This means a strong culture of recognition and development.

Whether you are looking to join an innovative company and lead a team of like minded people, or just make friends whilst doing a job you love, we want to hear from you.

DUTIES AND RESPONSIBILITIES

In conjunction with the Restaurant Manager, manage front of house staff - impart knowledge, skills and training to all front of house staff to ensure high standards.

Identify, develop and maintain establishment policies and procedures.

Receive and confirm reservations and ensure staff adherence to customer reservation procedures.

Ensure the restaurant is correctly set up and clean before the operation opens for customers.

Ensure the restaurant is correctly cleaned and re-set, as required, at the end of the day.

Meet and greet customers and inform on food and beverage options.

Liaise with kitchen staff to find out about specials and menu changes.

Supervise and coordinate activities of front of house staff during a shift.

Set procedures to ensure a high standard of customer service and customer satisfaction (in conjunction with the General Manager).

Assist to manage staff rosters/staff records.

Assist to undertake staff appraisals and disciplinary action when required.

Have extensive knowledge of local and international beverage trends.

Assist to plan establishment beverage lists.

Set policies and maintain standards for health & safety at work in all restaurant service areas (in conjunction with the Restaurant Manager).

Ensure all equipment and work environments in the restaurant service areas are operational.

Arrange for equipment purchases and repairs, when required.

Order and maintain (non-food) inventory to ensure efficient operations, when required.

Meet with suppliers.

Ensure compliance with cash management procedures.

Ensure compliance with restaurant security procedures.

Ensure compliance with the establishment's host responsibility practices and adherence to sale and supply of

alcohol regulations.

Ensure customer enquiry and complaints procedures are maintained and ensure all enquiries and complaints are handled promptly and efficiently.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

TECHNICAL

Hold General Manager Certificate (Sale and Supply of Alcohol Act)

Training skills

Computer skills: Microsoft Office, restaurant management software

Organisational and time management skills

Outstanding knowledge of local and international food and beverage

Wine and food matching skills

INTERPERSONAL & PERSONAL SKILLS

Excellent customer service skills

Excellent communication skills (written and oral)

Motivational and leadership skills

Problem-solving ability to resolve issues

Knowledge of employment agreements

Ability to delegate and give instructions

Committed to team, establishment and excellence

Positive attitude and outgoing personality

Polite, friendly and helpful

Ability to work competently under pressure

Reliable & flexible to change

Job Type: Full-time

Pay: $27.00 – $29.00 per hour

Expected hours: 30 – 40 per week

Benefits:

  • Employee discount
  • Free drinks
  • Free food

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Rotating roster

Supplemental pay types:

  • Tips

Licence/Certification:

  • Licence Controller Qualification (Preferred)

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