Service Desk Administrator

2 weeks ago


Wellington, Wellington, New Zealand New Zealand Government Full time
Service Desk Administrator - two year fixed-term

The Office of the Auditor-General | Te Mana Arotake (the Office) is focused on significantly enhancing its influence and impact on the public sector to deliver better results for Aotearoa New Zealand.

The Office is dedicated to making a difference to the lives of New Zealanders, by helping to continuously improve the public's trust in public services and the value those services deliver.

We're looking for a front-facing Service Desk Administrator to be our link between the Office and the Service Desk team.

This position is critical to our Office, and your strong communication skills, attention to detail, and ability to effectively manage issues, incidents, and queries will be essential for the role.


We need someone who:

- is passionate about customer service at all levels and can think outside the box when dealing with queries;
- is friendly and personable and able to work well in a small and driven team.

Great administration skills and experience liaising with suppliers and vendors will also help. Ideally, you'll have helpdesk, Active Directory, and Microsoft Exchange Telephony experience. You'll be able to work within a roster, which includes, afterhours on-call.

As an organisation, people matter to us, our independence is critical, we act with integrity and courage, and we're here to make a difference.

Applications close Sunday, 26 March 2023.
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