Service Desk Analyst

2 weeks ago

Wellington, Wellington, New Zealand Ministry of Education NZ Full time
Permanent, full-time

  • He mea _
    _tārai __e mātou te _
    _mātauranga__ kia_
    _ rangatira__ ai, kia _
    _mana taurite__ ai ōna _
    _huanga_
  • We work to _
    _shape__ an _
    _education__ system that delivers _
    _equitable__ and _
    _excellent outcomes_


Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures.

While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our ākonga in our education system.

Te Tāhuhu o te Mātauranga recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown.

We are committed to having Te Tiriti o Waitangi at the forefront of our work for and with Māori students, their whānau, hapū and iwi.


About us
At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes.

Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity.

Our organisation is full of hugely talented people, from a wide range of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system.

Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand.


About the role
Are you looking for a new challenge in IT Service Desk Support?

Do you get a kick out of helping others, and have excellent written and verbal communication skills?

Are you comfortable working in a challenging and fast paced environment?

If so, this role could be yours.


Joining our existing team, you'll help us expand our reach to provide continuous support capability from our location in Wellington team.


About you

To be successful in this role you will have:

  • At least 1-2 years' experience in an IT Service Desk environment using a call tracking system, preferably ASM-vFire.
  • Experience in supporting Windows computers, tablets and laptops as well as Android and Apple mobile phones
  • Experience in supporting Microsoft Office Suite
  • Windows Server experience basic Active Directory administration

Do you have the following?

  • An attraction for technology and navigating different systems
  • A natural interest in helping people, and know how to build relationships quickly

To thrive in this role you'll have:

  • Sound customer service experience
  • preferably IT Service Desk
  • Tact, diplomacy, patience
  • Personal assertiveness and motivation
  • Fast keyboard skills
  • Ability to multitask and prioritise
  • High attention to detail, thorough, meticulous and consistent
  • A focus on results and solutions
  • Full Driver's license is desirable but not required


If you'd like to bring your skills to a rewarding role within an organisation that's continuously reaching goals and striving for a better future for New Zealand, we'd love to hear from you.


Are you ready to make a difference?

Applications close on 26 February 2023
**Interviewing approximately week of the 6 March 2023

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