Business Manager

2 weeks ago

Auckland, Auckland, New Zealand Summerset Holdings Full time
Company Description:

Summerset is one of the largest retirement village operators in New Zealand, with over 30 villages from Whangarei to Dunedin. At Summerset, we are passionate about creating a thriving community in which our residents get to live the 'time of their lives'.

Summerset St Johns is a beautifully landscaped, brand new, premium village located in the heart of the eastern suburbs, with spectacular views looking out to Rangitoto Island.

Job Description:

As the Business Administration Manager at our Stoke Village, you will be responsible for the overall business management of services. Your focus will be on key performance metrics for care, including occupancy, profitability, customer satisfaction, quality service delivery & responsibility for the administration team performance.

Your responsibilities will include:

  • Driving care & service package revenue targets, optimizing waitlists whilst also minimizing vacancy periods
  • Taking responsibility for all administrative tasks related to admissions and discharges
  • Managing sales enquiries and analytics for potential sales opportunities or risks
  • Meeting all quality & risk compliance requirements as well as implementing policy changes or systems
  • Supporting the Care Centre Manager and Village Manager to ensure right resources are available to deliver clinical leadership
  • Managing workforce resourcing and taking responsibility for leave liability planning
Qualifications:

You will be an experienced operational leader with sound financial & business acumen as well as a strong initiative & ability to plan proactively. To be successful you will bring:

  • 3-5 years experience managing contracts or business operations
  • The ability to work with data and produce meaningful insights and analysis
  • Strong verbal and written communication skills & the confidence for presenting and facilitating discussions
  • An ongoing service improvement focus & mindset as well as excellent customer service skills
  • Experience with Microsoft Word, Excel and PowerPoint
  • Tech Savviness and the ability to work with multiple systems to gain insights and data to implement improvements
  • A relevant tertiary qualification
Additional Information:

To recognise the important work that you do for our residents, we offer many great benefits such as:

  • An enthusiastic and supportive team that is fun to be part of
  • Health cover (if applicable), social sporting teams, meal allowances, clothing allocation and discounts at a range of suppliers plus much more
  • We offer career progression and support for those looking to develop their skills further in the aged care industry.

If you, or someone you know, are strong enough to care, then we would love to hear from you.

Due to NZ Immigration requirements, we are obliged to consider candidates that already have the right to work in NZ for this role first. Due to this we may not be able to support a visa application for this role.

This role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment


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