Technical Operations Manager

1 week ago


Auckland, Auckland, New Zealand Fujifilm Business Innovation Full time
FUJIFILM Business Innovation New Zealand Limited Management (Information & Communication Technology)

About Code Blue a Fujifilm Business Innovation New Zealand Company:

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi's work smarter'.

As a wholly owned subsidiary of FUJIFILM Business Innovation, Code Blue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses.

The Code Blue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide.

At Code Blue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

About the role We are seeking a dynamic and experienced professional to join our team as a Technical Operations Manager in Auckland.

In this role you will be responsible for the management of service delivery to Code Blue customers, ensuring the Service Delivery Team are a highly energised, proactive and customer focused team that delivers on all service delivery commitments.

You will act as technical leader, oversee all technical services, projects and roadmaps to Auckland based customers.

As a Technical Operations Manager you will be responsible for the day-to-day management of a large team for System Engineers.

You will provide guidance and development opportunities to your team to ensure their growth and success within Code Blue.
Ensure Code Blue delivers an exceptional customer experience. Ensure Code Blue delivers on SLA and project commitments (on time and on budget).
Manage customer escalations to ensure great outcome for the customer.

Lead and develop a team of system engineers (from junior to senior)Ensure the engineers meet key KPIs and directly monitor and manage performance.

Provide technical guidance and review/sign off Scopes of Work (So W)Skills & experience Minimum 5 years demonstratable experience at a senior level in Information Management and Systems environments.

Proven experience working in a Continuous Improvement environment Excellent customer relationship skills and with key stakeholder in the business.

Excellent written and verbal communication skills Proven people leadership capabilities Proven ability to performance manage as required Ability to distribute and manage workload across the team.

Competitive Salary package plus Bonus Mobile Phone and Laptop Long service awards Enhanced leave entitlements including Birthday leave This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online.

Applications close 29th May 2024.

Get in touch with us todayPlease note that applicants with the right to work in New Zealand will only be considered for this positionReport this job advert Don't provide your bank or credit card details when applying for jobs.


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