Area Manager

2 weeks ago


Hamilton, Waikato, New Zealand NZ Post Full time
Area Service Delivery Manager - Waikato Metro

  • Based in Hamilton
  • Make a positive impact on wider service performance
  • Develop your leadership career


Reporting to the Central East Coast Regional Manager, the primary responsibility of this role is to lead our delivery teams within their respective areas of the region to be high performing.

This role will be responsible for 4 direct reports including Service Delivery Managers (leading Delivery Agents, Fleet, & Operations). This is a key leadership role, the core duties of which include;

  • Contributing to the management and strategic direction of NZ Post
  • Health, safety and wellbeing of all teams including employees/contractors
  • Sales management and business growth
  • Leadership of operational employees; coaching, performance management, training and development of direct reports
  • Understanding and balancing the varied needs of stakeholders to ensure success of NZ Post operations
  • Management of contractors in line with various contract requirements
  • Identify and drive project work and initiatives to reduce the cost of delivery or improve service performance across the business


Due to the travel requirement, flexible working hours across the varying locations will be key for visibility over your team.


Mōu - About you Key to your success as the Area Service Delivery Manager will be your proven experience in an operational leadership role, creating a high performance, customer-centric culture.

You're a true people leader with strong interpersonal skills to confidently lead, coach and motivate your team.

You have the ability to build trust, influence and maintain positive relationships with internal and external contacts at all levels.

Alongside the above, you will couple this with;

  • 35 years proven experience working in a leadership role, preferably within an operational environment
  • The ability to motivate and drive an engaged workforce
  • An understanding of core revenue and profit drivers and have experience in financial and budget management
Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.

Hiahia? - Interested? Come and join the whanau

Applications for this position close on Thursday 23 March 2023.


There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.


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