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Customer Service Manager

4 months ago

Manukau, Auckland, New Zealand Assurant Full time

This role is responsible for managing the day-to-day requirements in the customer service teams; more importantly leading the focus on customer delivery, customer experience, and looking for opportunities to improve the experience or processes - including reducing costs and driving efficiencies.


  • Demonstrated success in leading, inspiring, and building highperforming teams
  • An unwavering commitment to putting customers first and a willingness to improve procedures and finding customercentric solutions.
  • A thorough understanding of key operational performance indicators in a contact centre environment
  • Proven relationship building skills.
  • Excellent interpersonal, customer care and communication skills.
  • High level of computer literacy.
  • Business related qualifications
  • At least 2 years prior leadership and customer service experience in the Insurance and Financial Services area

Benefits

  • Wellbeing programs meditation, mindfulness
  • Development programs & LinkedIn learning courses as well as study grants and support for higher education
  • Mentoring programs
  • Diversity panels and employee resource groups
  • Cultural day off to celebrate what's important to you
  • Volunteering opportunities to give back to a cause that is important to you
  • Subsidized carparking
  • Hybrid role

Helping People Thrive in a Connected World

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant.

Named a Best/Great Place to Work in 13 countries and awarded the Fortune America's Most Innovative Companies recognition in 2023, we bring together top talent around the world.

Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.

A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.


Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.