Consumer Engagement Facilitator

2 weeks ago

Hamilton, Waikato, New Zealand New Zealand Government Full time

Where you'll be working:
Quality & Patient Safety, Hockin Building - Waiora Waikato

The details:
Fixed-term (up to 12 months) - 80 Hours per fortnight (1.0 FTE)

  • Working with our consumers and whānau to drive quality improvement
Te whiwhinga mahi | The Opportunity

We are looking for a Consumer Engagement Facilitator for a fixed term period to actively work alongside consumers and whānau, capturing their experiences in a way that provides useful information to support change.

This role will also provide reporting from what we learn from consumer feedback such as compliments, complaints, and third party agencies to enable our Services to act on opportunities for improvement.


Responsibilities of the role:

Gathering patient experiences and patient stories

Providing co-design support for change initiatives

Supporting patients and whānau to engage to resolve concerns

Promote learning arising from consumer feedback and complaints across the organisation

Maintain constructive working relationships with all staff involved in consumer engagement, as well as with consumers and external organisations

Promoting equity by ensuring Māori have a strong voice within consumer feedback and co-design

Click here to view the position description.
(Please note position descriptions can only be viewed on the Te Whatu Ora - Waikato website.)

Mō tātou Ratonga | About our Service

Quality & Patient Safety is focused on ensuring our patients / clients / service users are safe and that they receive the best possible care and treatment.

The Consumer Engagement Team sits within Quality & Patient Safety, capturing all forms of consumer feedback by engaging and listening to experiences and data, and using this information to support quality improvement.

Mōu | About you
Required skills & experience you will need to be considered for this role:

Knowledge and understanding of Te Tiriti o Waitangi

Minimum of 3 years work experience in a position which is responsible for carrying out consumer engagement activities and quality improvement

Communicate well both verbally and in written form to wide range of people

Experience in promoting people centred approaches to service delivery

Experience in co-design and/or the resolution of complaints is highly desirable

Ko wai mātou | Our Organisation
Te iwi Ngakaunui - People at Heart

Whakamana - Give and earn respect

Whakaronga - Listen to me; Talk to me

Mauri Pai - Fair play

Whakapakari - Growing the good

Kotahitanga - Stronger together

It is not very often something happens that is big; like, really big. Big to the point that it will touch the lives of every single person in the country. That is what we are talking about here.

The provision of Health in Aotearoa New Zealand, and how its run is about to change in a big way.


Te Whatu Ora - Health New Zealand and Te Aka Whai Ora - Māori Health Authority will together shape the delivery of Health services in Aotearoa New Zealand for generations to come, and will form the core of a modern and integrated service looking after the needs of all our Whānau.

We are dedicated to achieving health equity for Māori and other priority populations. We are a Crown entity and an active partner in Te Tiriti o Waitangi.

Te Whatu Ora - Health New Zealand is guided by Te Tiriti o Waitangi and is committed to upholding the articles.


Here at Te Whatu Ora - Health New Zealand, Waikato we have a team of 8,000 working across the Waikato where everyone plays a vital role in the care of our patients - directly or non-directly.

Our vision is Healthy People. Excellent Care.

Te Whatu Ora, Waikato serves the largest Māori population and third largest Pacific population in Aotearoa New Zealand.

Waikato Hospital in Hamilton is one of New Zealand's largest tertiary, teaching hospitals with over 600 inpatient beds and 22 operating theatres.

Clinical specialities include Women's and Children Services, Cardiology / Cardiothoracic Surgery, Oncology and Haematology, Surgical services, and Mental Health and Addiction.

Waikato Hospital is the Midland regional referral centre for multiple specialties including trauma surgery, oncology, and neurology.


We are a values-based and inclusive organisation that is committed to deliver the best health outcomes for our total population.

Reflecting the population we serve is an important part of the care we deliver to the community. We strongly encourage applicants from all backgrounds with the necessary capability and who share our values to apply. We proactively develop pathways that maximise opportunity for Māori and encourage Māori to apply.

He aha Waikato
Waikato is the fourth largest region in Aotearoa New Zealand and located just south of Tāmaki Makaurau Auckland. It features a wide range of world-class outdoor and cultural experiences. You can surf the world-famous beaches of Whāingaroa Raglan, swim at the beautiful beaches of the Kapanga Coromandel, hike our maj

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