Consumer Engagement Advisor
2 weeks ago
Introduction:
The Consumer Engagement Advisor plays a vital role in developing and supporting relationships with consumers, their whānau and our partner agencies.
Description:
About us
We are proud to be the only paramedic service in Greater Wellington and Wairarapa, and the only ones in the country who are free.
Taking health care to the patient in the community is predominately what we do.
We are in a time of exciting change as we work together, and with our partners to begin to build an integrated system that gets people the care they really need.
The role
The Consumer Engagement Advisor plays a vital role in developing patient care plans whilst supporting relationships with consumers, their Whānau, and our partner agencies.
Utilising data and patient feedback, the role plays an important part in creating future models of care, focused on a patient centric approach.
You will be liaising with internal stakeholders, consumer council, providers, and patients in supporting care plans that better meet individual needs and support the organisation in delivering patient centred care.
Skills and Experiences:
Who we are looking for
A passion for providing excellent service to the patient must be at the forefront of your thinking as you navigate your way through complex relationships between the Patient and their Whānau, and the organisation.
Your ability to relate to those of different backgrounds and your empathic nature will serve you well in this position.
You will have:
Experience working with health consumers and areas of customer experience
Experience working within a healthcare service.
Knowledge of New Zealand health legislation
Excellent interpersonal skills
Excellent written and oral communication skills
What we can offer
It goes without saying you will get fulfilment from your mahi and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington region.
We also have more benefits to joining including:
Development opportunities and mentoring to help you progress your career
A range of benefits that help our staff balance their own lifestyle and work commitments, including flexible working
Staff benefits including Employee Assistance Programme, annual flu vaccinations and discounted health and life insurance
Great discounts at a number of supportive businesses across our region
COVID-19 vaccination WFA's COVID-19 risk assessment has determined that we require all staff to be fully vaccinated against Covid-19 prior to commencing work with WFA.
It remains a condition of your ongoing employment to maintain your vaccination status, which may include booster or additional vaccinations as required.
Proof of COVID-19 vaccination will be required as part of the recruitment process.Applications close on 16th of April 2023.
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