Key Partnership Manager

As a proud Kiwi-owned insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Reporting to the Director of Partnerships, your day-to-day will look like:

• Leading essential growth partnerships that enhance profitability and performance by focusing on key activities to boost engagement.
• Focusing on performance driven strategies and activities designed to increase partner engagement and collaboration.
• Having a results-oriented approach, with an emphasis on fostering high impact relationships that align with Tower's strategic goals.
• Identifying new and onboarding partnerships opportunities and enhance the efficiency of existing collaborations to stimulate growth.
• Representing Tower in various associations elevating brand visibility, while fostering and maintaining strong internal relationships within the organization.
• Ensuring adherence to risk management and compliance requirements as outlined in each partnership agreement.

In the first 6-12 months, success will look like:

• Driving the achievement of financial targets for both new and existing partnerships, while nurturing partnerships at corporate and individual levels.
• Setting, monitoring and aligning goals for each partnership, customised to their advisers and employees.
• Scheduling regular monthly or quarterly meetings with key contacts to ensure alignment and progress.
• Leading and supporting the Account Manager role, focusing on building and maintaining a robust sales pipeline to achieve high sales conversion rates, positioning Tower as the preferred partner and insurer for these partnerships.
• Collaborating with internal stakeholders, including underwriting, servicing, claims, and customer complaint resolution teams, to deliver a seamless and exceptional customer experience.
• Actively contributing to the partnership management team, taking part in financial management, risk management, and engagement efforts.
• Gathering feedback from both partners and customers to continually improve and provide a simple, rewarding customer experience.
• Being a role model of Tower values day-to-day behaviours and actions.

To thrive in this role, you'll need:

• Solid knowledge of customer management systems, reporting tools and processes
• Experience in training and coaching other to enhance performance
• Comprehensive understanding of banking and insurance practices in the market
• Strong problem-solving and analytical capabilities
• Act as a leader and coach, fostering a customer-centric culture while managing and developing the newly created Account Manager role to support the MD and other KPMs.
• Leverage performance data from various sources (CRM, BI Reporting and Technical insights) to maintain performance, ensuring exceptional partner interactions
• Support their growth by guiding them towards the next level of career advancement with partnership, providing opportunities for development and mentorship to help them achieve their professional goals

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, and the option to buy up to eight more
• Wellness leave - no need to justify your mental health day
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Suva
• Discounts on Tower insurance products
• Free life insurance (up to 4x your base salary)

Ready to Apply?

If this sounds like your kind of role, we'd love to hear from you.

We're looking for someone who's excited to help shape a new era of insurance - someone who's ready to make a real impact. If that's you, send us your CV and a cover letter that shows us what you're all about.

We're reviewing applications as they come in - so don't wait too long. Apply now and let's chat.

Holiday Update from Tower Recruitment

As we approach the most joyful time of the year, we'd like to wish you a wonderful festive season Please note that our recruitment team will be taking a short break during the holidays.

We'll reconnect with shortlisted applicants and provide updates on applications in the second and third week of January 2026. Thank you for your patience, and we look forward to continuing the journey with you in the new year