Key Account Manager

Why this role matters

Join a powerhouse in the health and wellness space. At Healthcare by Douglas, we're driving the success of leading brands like Clinicians, BraveFace, Avene, Ego, 3M , Smith Nephew and more — and we're looking for a passionate, commercially sharp Key Account Manager to take our customer partnerships to the next level.

This is your opportunity to lead strategic accounts, deliver growth across major pharmacy and retail banners, and shape the future of some of New Zealand's most trusted consumer brands.

As a Key Account Manager, you'll be the commercial engine behind our customer success. You'll build strong partnerships, lead joint business plans, and bring data-driven insights to every conversation. Your ability to plan strategically, negotiate smartly, and execute brilliantly will ensure our brands continue to win in market.

You'll work cross-functionally with Marketing, Sales, KAM, Supply Chain, and Customer Service to deliver seamless campaigns, flawless launches, and exceptional results.

What you'll do

• Develop and execute account plans that deliver on sales, margin, and category growth

• Lead customer negotiations on pricing, promotions, and trade investments

• Partner with Marketing, Sales and Brand to bring category strategies and NPD launches to life

• Build trusted relationships with key buyers, category managers, and retail leaders

• Analyse performance data to identify opportunities, challenges, and new growth drivers

• Lead joint business reviews with insight, clarity, and commercial confidence

• Collaborate across internal teams to ensure smooth execution and strong in-store presence

• Track spend, ROI, and results to ensure every dollar delivers impact

What you'll bring

• 3–5 years' experience in FMCG or healthcare account management or sales

• Proven ability to grow brands and deliver commercial results

• Strong analytical and negotiation skills, backed by a data-led approach

• Confidence working with major retail customers (e.g. Green Cross Health)

• Excellent communication and influencing skills — you build trust fast

• A strategic mindset with hands-on energy and a passion for execution

• A tertiary qualification in business, marketing, or related field

Why join us?

• Award-winning culture – Join a team that's genuinely a great place to work (and we've got the awards to prove it).

• Career growth – We're big on developing our people and promoting from within.

• Extra leave – After six years with us, you'll get five weeks of annual leave.

• Parental perks – Get 16 weeks of top-up payments during your parental leave.

• Security matters – We've got you covered with life and income protection insurance.

• Feel good with THRIVE – Our wellbeing program helps you be your best, inside and out.

• Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.

About Us

At Healthcare by Douglas, we believe wellness is about enhancing everyday life — not just solving problems.

We're creating brands that are shaping the future of wellness. That means working with curiosity, insight, and purpose — always seeking smarter ways to support people's wellbeing.

If you're energised by fresh thinking, bold ideas, and making a meaningful difference, you'll feel right at home here.

We're optimising daily wellness – together.

Next Steps

If you're invited to complete a video interview as the next stage of your application, we'd love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don't worry, we all feel a bit awkward in front of the camera.

Please note: Applications may close early due to high interest. NZ working rights required.

16992

Account and Relationship Management

Experienced

West Auckland

Permanent full-time

23 Nov :00