Community Manager

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

This role sits within our Studio X team, forming part of the global marketing partnership between WPP and a major FMCG brand. The partnership covers more than 200 countries and territories where the brand operates.

This role is focused on New Zealand, part of the Asia-Pacific region. This is a hybrid role with time spent in the office, WFH and with the expectation to collaborate on site with clients and teammates for one to two days per week.

YOUR ROLE IN A NUTSHELL

As a community manager, you will play a critical role in the development and delivery of effective social and influencer campaigns. You will be responsible for creating meaningful experiences for audiences. You'll use your diverse skills to create impactful communities on social.

You will liaise with a wider regional team in Australia and Asia to identify and repurpose content, creative and engagement tactics from global for local market in ASP.

KEY RESPONSIBILITIES

• Work alongside a creative team (based in Singapore and Australia) to deliver content that helps build engagement. You will be responsible for identifying opportunities for planned content responding to calendar moments.
• Build a weekly conversation calendar and implement to engage consumers/audience across brands in-market.
• Be a hands-on implementation champion, able to come up with quick ideas to engage fans on social.
• Be a self-motivated, savvy social platform expert who delivers on real-time engagement across social platforms
• Conduct reporting on engagement on local channels and campaign activity.
• Deliver community 'health' reports.
• Attend events to capture social content.

REQUIRED EXPERIENCE/SKILLS/CAPABILITIES

• You'll have experience working across Instagram, TikTok, Facebook and X, with a particular expertise in social calendar management, publishing and community management.
• You will be a social expert with deep knowledge of social platforms and the ability to create weekly content calendars (specifically from an engagement perspective) for Australia and New Zealand.
• Experience leveraging social publishing tools/platforms (such as Sprinklr) and a confident writing ability.
• Good organisational and time management skills with a proven ability to independently manage multiple priorities in a fast-paced environment.
• Passionate and has a genuine interest in people (i.e., consumers/ fans) to build meaningful relationships & conversations with consumers in social platforms.
• Active user of social platforms, preferably with a finger on the pulse of the latest trends/happenings.
• Have a creative mindset and be able to work together with the team to bring an idea to life for their specific markets.

VML AUNZ HIGHLIGHTS

There are many things that make VML an awesome place to work, but we think there are a few worth mentioning:

• Energise Leave - 5 paid half days off each year, for time to recharge.
• Birthday Leave - a paid day off to celebrate your Birthday each year.
• Loyalty Leave - a paid day off each year to celebrate your work anniversary.
• Employee Assistance Program access 24/7 support.
• Mental Health Support.
• LinkedIn Learning access for all employees.
• Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
• PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.
• Parental Leave – time off for new parents.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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