Customer Service Consultant

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We are recruiting for our next intake of Customer Service Consultants As part of our Contact Centre whānau, you will have the opportunity to make a positive difference to our members and colleagues health and wellbeing. You will be joining an award-winning team, proud winners of the 2025 Readers Digest Quality Service Award. A diverse team who are passionate, engaged, and supportive of each other. The team know how to have fun, thrive, celebrate each other's wins, all while bringing their whole selves to work.

Role Type:Permanent, Fulltime. (You must be a NZ Resident, NZ Citizen or AUS Citizen to apply)

Start Date:Tuesday 20 January 2026

Hours of work:Our contact centre operates Monday through to Friday between 8am-5.30pm.

Location:Tāmaki Makaurau - Auckland

Onboarding & Training: You will receive comprehensive 5 weeks of training followed by mentoring to set you up for success.

We pride ourselves on giving our members the best experience, so you will need to be driven and a high performer.

As a Customer Service Consultant, you'll be supporting our members by managing enquires via all contact channels, in line with our brand and value expectations.

What will your day look like?

• Display consistently high levels of professionalism, and follow through to resolution as appropriate
• Demonstrate effective contact management, ensuring maximum productivity is achieved
• Display customer service that strongly aligns to our brand promise of 'we're with you.'
• Demonstrate care in moments of vulnerability, and appropriate professionalism in all interactions
• Provide appropriate options to support best member outcomes.

About you:

• You are customer focussed, empathetic and love helping people
• You have a positive outlook with a growth mindset
• You have great communication skills and a friendly manner
• You are resilient, agile and self-aware
• You will be self-motivated to reach your goals
• Ability to maintain confidentiality in all dealings
• Some Contact Centre experience preferred but not essential.

Ngākau nui. Āhurutanga. Tikanga.

Join a proud diverse team, that is always there, always real, always true. If you thrive in a caring, honest, and open culture, you will love working with us.

We know that it is our team's culture and wellbeing that drive us forward. That is why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We promote a healthy work/life balance, and our employees are encouraged to – and rewarded for – living well.

In return for your talent and skills, you will receive our amazing benefits package:

• Five days of wellbeing leave and a volunteer day per year
• Flexible in-office and remote working for we, team and me through our hybrid ways of working
• Comprehensive induction programme
• Development Pathway programme with remuneration increases as you move through the steps
• Fully subsidised medical insurance for you and your immediate whānau
• Life insurance cover and discounts on pet and travel insurance
• Additional parental leave benefit and financial wellbeing support
• Opportunity to purchase flexi leave
• A leading workplace wellbeing programme

At Southern Cross it's important to us that we are committed to equity, diversity, and inclusion. The first step on this path is to mihi atu to Te Ao Maori. We know the importance of unity with indigenous peoples of Aotearoa, in this unity we will grow together.

We are looking for individuals who embody Southern Cross' Values and Behaviours, someone who can bring their whole self to work, and thrive in our supportive environment. We encourage applications from any background.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now