Guest Services Agent

3 days ago

Queenstown, New Zealand Crowne Plaza Queenstown Full time

At Crowne Plaza Queenstown, we're searching for a Guest Services Agent to join our friendly and professional team.

About us

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team

Your day-to-day

As aGuest Services Agent your duties will include greeting guests, checking them in & out of the hotel using OPERA, and ensuring our guests receive a high-quality experience during their stay.

Whether a guest comes to the desk or calls reception, you'll ensure guest requests are actioned quickly by the appropriate department. You'll also provide them with information on the hotel, including our services & food offering, and appropriate information on Queenstown.

A key part of your role is ensuring our IHG One Rewards Loyalty members are recognized and receive the Loyalty awards they are entitled to.

What we need from you

  • As the face of the hotel, you must always be presentable and provide our signature True Hospitality service to guests
  • Prior customer service experience in Hospitality or a similar role
  • Physically fit and able to stand on your feet for long periods
  • Flexibility to work a range of shift times and days - including weekends, public holidays.
  • Willingness to assist other team members and departments.
  • Full New Zealand Driver's License

What we offer

do we start?

  • Access to IHG One Pass - Exclusive Employee Room Rates & 50% off Food & Beverage at over 6,000 hotels worldwide
  • Staff Accommodation FREE Rent for your first 2 Weeks
  • Competitive rate
  • An opportunity to kick-start your career with a company that can take you around the world
  • 3 Free meals a day
  • Paid Birthday Leave
  • Proactive Wellness Leave
  • Access to our EAP Service
  • PerkBox Discount Platform for leading retailers
  • Uniform provided

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family

  • Guest Services Agent

    2 weeks ago

    Queenstown, New Zealand Crowne Plaza Queenstown Full time NZ$50,000 - NZ$70,000 per year

    Crowne Plaza Queenstown is located on the shores of Lake Wakatipu in the heart of New Zealand's South Island.  Our 4.5-star hotel is looking for a Guest Services Agent to join our friendly and professional team.Your day-to-dayAs aGuest Services Agent your duties will include greeting guests, checking them in & out of the hotel using OPERA, and ensuring our...

  • Guest Service Agent

    3 days ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Guest Service Agent

    2 weeks ago

    Queenstown, New Zealand Oaks Hotels Full time NZ$45,000 - NZ$75,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    2 weeks ago

    Queenstown, Otago Region, New Zealand Hind Management Full time NZ$43,200 - NZ$54,000 per year

    Who We Are | Ko Wai MatouIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers...

  • Guest Service Agent

    1 week ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    21 hours ago

    Queenstown, Otago, New Zealand MGallery Hotel Collection Full time

    Company DescriptionWelcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.Job...

  • Guest Services

    2 weeks ago

    Queenstown, New Zealand NZSki Full time

    **Head of Guest Services - Coronet Peak** This new role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop Coronet Peak while leading the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins. The Guest Service teams play a vital role in...

  • Reservations Sales Agent

    2 weeks ago

    Queenstown, New Zealand Millbrook Country Club Limited Full time NZ$60,000 - NZ$90,000 per year

    We have an incredible opportunity for a natural sales professional to be a part of our world-class and high performing reservations team.Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand's best places to work.OverviewSet...