Guest Service Agent

1 day ago

Queenstown Otago, New Zealand MGallery Hotel Collection Full time

Company Description
Welcoming each new and returning guest with courtesy and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of Queenstown, you will anticipate guests' needs and offer recommendations that make their stays even more special.

Job Description
Here, you'll do far more than check guests in and out. You will:

  • Create unforgettable first impressions and seamless farewells.
  • Anticipate needs and craft tailored recommendations, sharing your love of Queenstown's hidden gems.
  • Oversee arrivals, departures, and group check-ins with grace and efficiency.
  • Elevate the guest journey through thoughtful details, from valet service to curated activity bookings.
  • Collaborate closely with Housekeeping, Food & Beverage, and Concierge to deliver effortless, five-star moments.
  • Lead by example, inspiring your team to embody excellence and care at every interaction.

Qualifications
Harness your
luxury attitude
, with
humble excellence
, a
distinguished presence
, and elevated
emotional intelligence
. Your
pride
and
passion
will be complemented by:

  • 1 year previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS would be highly advantageous
  • You will need strong communication skills and an understanding of luxury guest expectations.
  • The ability to manage your time and tasks effectively is critical
  • Immaculate grooming and personal presentation in keeping with our natural luxury property
  • Clean police record
  • Flexibility around working weekends and public holidays
  • Morning, Day and Evening work as required

Additional Information

Benefits
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

  • We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
  • Receive unparalleled training, development and support from Accor leadership training programmes.
  • Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
  • Be part of a well-established hotel with a strong reputation for providing exceptional service.
  • Ongoing reward and recognition incentives and awards.
  • Opportunities for further development and worldwide career progression within Accor.
  • Refer a friend incentive
  • Supportive and friendly working environment.
  • EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
  • Take part in social activities and community involvement initiatives through the year.

Our Commitment To Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

  • Guest Services Agent

    3 days ago

    Queenstown, New Zealand Crowne Plaza Queenstown Full time

    At Crowne Plaza Queenstown, we're searching for a Guest Services Agent to join our friendly and professional team.About usSituated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional...

  • Guest Service Agent

    3 days ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Guest Services Agent

    1 week ago

    Queenstown, New Zealand Hind Management Full time

    About The RoleIf you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.This role covers different...

  • Guest Service Agent

    2 weeks ago

    Queenstown, New Zealand Oaks Hotels Full time NZ$45,000 - NZ$75,000 per year

    Company Description Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the...

  • Guest Service Agent

    1 week ago

    Otago, New Zealand NZSki Full time

    Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let’s chat. Joining our crew is more than just working at a ski field - it’s a lifestyle, seasonal work is a rollercoaster but it’s one that creates lasting memories that you’ll talk about for a lifetime. Our NZSki community has been...

  • Guest Service Agent

    1 week ago

    Queenstown, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Services

    2 weeks ago

    Queenstown, New Zealand NZSki Full time

    **Head of Guest Services - Coronet Peak** This new role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop Coronet Peak while leading the Guest Services team. Guest Services are often where our guests’ first direct experience with NZSki begins. The Guest Service teams play a vital role in...

  • Guest Services

    2 weeks ago

    Queenstown, New Zealand NZSki Full time

    **Queenstown Schools & Group Booking Coordinator** If you have previous experience in administration, strong organisational and communication skills, you can multi-task whilst demonstrating a great commitment to customer service, then you may be the very person we are looking for! With hundreds of schools and groups visiting Coronet Peak and The Remarkbles...

  • Guest Services

    7 days ago

    Queenstown, New Zealand NZSki Full time

    **Schools & Groups Booking / Reservations Coordinator - Queenstown** We are looking for qualified individuals that have previous experience in administration, strong organisational and communication skills. If you are adept at switching takes whilst demonstrating a great commitment to customer service, reservations and community involvement then you may be...