Assistant Manager

4 days ago

Wellington, Wellington, New Zealand Kamboj and kamboj limited Full time

Overall, the Assistant Manager plays a crucial role in the smooth operation of a pub, and must be capable of managing staff, inventory, finances, and customer service in a fast-paced and dynamic environment

Key Responsibilities:
  • Assist in managing the day-to-day running of the pub, primarily focusing on bar operations.
  • Lead, train, and motivate bar and front-of-house staff to deliver excellent customer experiences.
  • Maintain excellent customer service standards, handle complaints calmly and professionally.
  • Ensure responsible alcohol service and uphold licensing laws and company policies.
  • Manage stock levels, ordering, deliveries, and stock rotation to minimize waste and loss.
  • Monitor and support adherence to health and safety, hygiene, and fire regulations.
  • Take part in rotas, staff scheduling, and shift planning to ensure adequate cover.
  • Assist with cash handling, daily banking, and financial reporting as required.
  • Step up in the absence of the General Manager to ensure continuity of operations.
  • Help coordinate events, promotions, and entertainment to drive footfall and sales.
  • Support recruitment and onboarding of new bar staff, including initial training and mentoring.
  • Ensure smooth shift handovers, including completing handover notes and passing on key information to the next manager/team.
  • Monitor and improve team performance, conduct informal feedback sessions, and escalate issues to the General Manager as needed.
  • Manage customer flow and crowd control during peak times to ensure a safe and enjoyable environment.
  • Conduct regular checks on cleanliness, toilet facilities, and overall pub presentation.
Requirements:
  • 3 year experience in a supervisory or assistant manager role in a bar, pub, or nightclub or Level 4 qualification
  • Strong knowledge of alcohol products (beer, wine, spirits, cocktails).
  • Confident leading a team in a high-pressure, customer-facing environment.
  • Excellent communication, leadership, and interpersonal skills.
  • Flexible availability, including evenings, weekends, and holidays.
  • Basic understanding of stock control, cash handling, and health & safety procedures.

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