Customer Service Manager

3 days ago

Ellerslie, New Zealand Robert Half Technology Full time

The Company

Ready to join a global leader that's redefining how New Zealanders protect what matters most? We've partnered with an innovative organisation that blends international expertise with local insight to deliver smarter insurance solutions.

As part of a team passionate about customer experience and continuous improvement, you'll play a key role in supporting clients nationwide and ensuring seamless service delivery. If you thrive in a dynamic environment, enjoy solving challenges, and want to make a real impact on people's lives, this is your chance to be part of something meaningful.

The Role

In this hands-on role, you'll take ownership of delivering an exceptional customer experience across every service channel and portfolio. You'll ensure policies are managed with precision, communication is clear, and every interaction is meaningful all while upholding company values and meeting regulatory standards.

You'll combine leadership with operational oversight and innovation, driving system enhancements, digital transformation, and the integration of automation and AI tools. Your focus will be on strengthening data integrity, boosting efficiency, and elevating service quality throughout the entire customer journey.

Your Profile

  • 3+ years customer service and people management experience
  • Bachelor's degree is required
  • Experience within the insurance industry is highly advantageous
  • Dynamic, collaborative and innovative

Apply Today

Please send your resume by clicking on the apply button.

Reference Number:

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

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