Customer Success Specialist

What We Need

Corpay is currently looking to hire a Customer Success Specialist within our ANZ Operations division. This position falls under our Customer Experience (CX) line of business and is based in our Ellerslie office. As a Customer Success Specialist, your main objective will be to provide our early-life customers with outstanding service, ensuring they have a seamless experience during their onboarding journey. You'll be empowered with a broad level of authority to resolve issues quickly and efficiently and handle first queries with precision. Through proactive engagement, you will help customers succeed in their journey with us, guiding them to future success and fostering long-term relationships. Additionally, you will manage customer complaints and concerns with care, transforming challenging situations into opportunities for advocacy.  The yearly salary for this role is $65,000 plus a monthly target incentive, and the working hours are Monday to Friday from 10:30 am to 6:30 pm. At Corpay, we are committed to delivering exceptional experiences to our customers, starting from their very first interaction with us. We value proactive, dedicated, and results-driven individuals who are passionate about helping our customers succeed. Join our team as a Customer Success Specialist and play a pivotal role in ensuring our early-life customers have a premium service experience while setting them up for long-term success.

How We Work

As a Customer Success Specialist, you will be expected to work in a hybrid (3 days in office/2 days from home) environment. Corpay will set you up for success by providing:

• Workspace in Ellerslie office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• The key responsibilities of the role will include:
• Deliver a premium service experience for early-life customers, ensuring smooth onboarding and adoption.
• Resolve customer queries and issues on first contact, leveraging your delegated authority to provide swift solutions.
• Proactively engage with customers through outbound campaigns to support their success and help them get the most value from our product/services.
• Manage and resolve any customer complaints or concerns promptly, striving for positive outcomes and customer advocacy.
• Collaborate with other teams to ensure a seamless customer experience throughout the entire customer lifecycle.
• Monitor customer satisfaction and gather feedback to continuously improve customer experience.
• Support the transition of early-life customers to ongoing customer success programs and account management.
• Tech-savvy and able to efficiently manage, prioritise, and process high volume customer queries and requests through compliant and effective use of CRM system.
• Remains calm and professional under pressure displaying effective communication style resulting in quick problem resolution
• Able to quickly establish rapport with customers, merchants or internal customers alike
• Builds great credibility to be seen as a subject matter expert and serve as a point of escalation.

Qualifications & Skills

• 3 to 5 years' previous experience in a senior customer service or account management role.
• Card sector experience or experience in the automotive, fuels, oil and/or energy sector, payments, credit or debit card services will be highly regarded
• Expert communication skills
• Confident in building long-lasting and trusted relationships with key accounts, customer stakeholders and partners
• Ability to negotiate and present at all levels of the organization including executive and c-level
• Can manage multiple projects simultaneously, work well under pressure, and have a strong eye for detail
• Solid CRM software experience is essential

Our Company & Purpose

Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses.  Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 200 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people.  These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments.

Equal Opportunity Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.