Duty Manager

3 days ago

Queenstown, New Zealand Holiday Inn Express Suites Queenstown Full time

Elevate Your Career with Us at Holiday Inn Express & Suites Queenstown

At Holiday Inn Express & Suites, we're dedicated to providing smart, simple travel experiences. As part of our vibrant team, you'll be more than just a job title; you'll be an essential contributor to our mission of exceptional guest service.

About Us:

Holiday Inn Express & Suites Queenstown, one of the newest gems in Queenstown, offers an unparalleled location at the corner of Stanley and Sydney Streets, Queenstown 9300, New Zealand. Our 227-room, 4-star hotel is perfectly positioned to offer easy access to the city center, shopping, entertainment, outdoor activities, and popular ski destinations. Our modern rooms and suites cater to both business and leisure travelers, making us the smart choice for a memorable stay.

Role Overview:

We are seeking a Full-Time Duty Manager who embodies the qualities of intelligence and kindness. If you're a quick-thinking, customer-focused problem solver with a passion for creating outstanding guest experiences, this role is for you. You will oversee hotel operations during your shift, provide support to all departments, and manage escalated issues with a focus on problem-solving and adaptability.

Key Responsibilities:

  • Operational Excellence: Perform front office and food & beverage duties as required. Supervise reservations, reception, F&B, conferences, maintenance, and housekeeping activities while on shift.
  • Training & Development: Assist in training Express Agents and influence them to deliver excellent service.
  • Record Keeping: Maintain attendance records and help with roster creation.
  • Guest Satisfaction: Assess customer satisfaction and implement improvements to enhance service quality.
  • Problem Solving: Collaborate with teams across the hotel to find effective solutions.
  • Safety Management: Enforce health and safety procedures, lead emergency procedures, and handle evacuations.
  • Alcohol Service: Manage the service of alcohol in accordance with operational requirements.

What We're Looking For:

  • Experience: At least 8 months in a similar role or as a Guest Service Agent with PMS experience. Previous F&B experience is advantageous.
  • Skills: Professional and personable with a proactive, can-do attitude. Strong decision-making skills, excellent customer service, and effective communication are essential.
  • Qualifications: Hold or be able to obtain a First Aid Certificate and Manager Certificate. A Diploma or Bachelor's degree in Hospitality Management is preferred.
  • Legal Requirements: Must meet the appropriate legal requirements to work in New Zealand.

What We Offer:

  • Career Growth: Opportunities for professional development and advancement within our dynamic team and global brand.
  • Perks: Enjoy discounts on food & beverage and accommodation across our properties. Benefit from our supportive team environment and career development focus.
  • Visa Support: This role is accredited for Employer Work Visa sponsorship, facilitating the application process for international candidates.

Why Join Us?

Holiday Inn Express & Suites Queenstown offers an exciting and rewarding environment where you can grow your career and be part of a renowned global brand. If you're ready to make a significant impact and be part of our dynamic team, we encourage you to apply.

Apply now to embark on your journey with us

At Pro-Invest Hotels, we celebrate diversity and inclusion, and our values of Trust, Transparency, Integrity, and Commitment guide everything we do. Join us in creating exceptional experiences for our guests and advancing your career in the hospitality industry.

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