Technical Lead

17 hours ago

Christchurch Central, New Zealand Hydroflow Distributors Ltd Full time

About Us

Hydroflow is a trusted supplier to the plumbing, civil, and industrial sectors across New Zealand and Australia. We pride ourselves on delivering quality products, strong partnerships, and dependable service through a team that values integrity, initiative, and collaboration.

We're looking for a technically capable and customer-focused Technical Lead to join our team in Canterbury to support product integration, quoting, and technical advice across the South Island. This role plays a key part in enhancing customer satisfaction and supporting business growth by working closely with our Technical and Commercial teams.

You'll be hands-on, detail driven and enthusiastic about learning our products, supporting customers, and contributing to continuous improvement across technical processes.

Key Responsibilities:

  • Provide technical and commercial support to the existing team
  • Maintain up-to-date knowledge of Hydroflow products
  • Support the integration of new products into existing customer channels
  • Assist with sales quoting, ensuring accuracy and timeliness
  • Troubleshoot technical issues as part of the South Island team
  • Support on-site customer visits, training and product demonstrations as required
  • Contribute to improving technical processes, documentation and training materials
  • Assist with product testing and evaluation prior to new product launches
  • Support trade shows and industry events
  • Provide technical input into product development based on customer feedback
  • Assist in preparing and delivering technical presentations and training
  • Support relationship management with key customers alongside the National Sales Manager
  • Participate in sales meetings to align technical support with sales objectives
  • Maintain accurate customer records and assist with monthly regional reporting
  • Promote teamwork and contribute positively to Hydroflow's reputation across the region

What We're Looking For:

  • A technical background or strong aptitude for understanding products and systems
  • Experience supporting sales teams with technical advice, quoting or product integration
  • Strong problem-solving and troubleshooting skills
  • Excellent attention to detail and documentation skills
  • Confident written and verbal communication
  • A proactive, enthusiastic and energetic approach to work
  • The ability to build strong, sustainable relationships with customers and colleagues
  • A high level of integrity and professionalism

What We Offer:

  • Supportive team culture with autonomy and variety in your day-to-day work.
  • Professional development and growth opportunities within the company.
  • We provide access to our Employee Assistance Platform, offering wellness resources, real-time support, and safety features for you and your immediate family.

So, if you are looking for a company that offers ongoing training and development, and an awesome, friendly and supportive team, then get in touch now.

Job applications will be open and running throughout the Christmas and New Years period, with the ideal candidate starting mid-January.

Hydroflow Distributors Ltd is an equal opportunity employer, and we welcome all qualified candidates to apply.

All applications will be treated with the strictest confidence.

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