Technical Engagement Lead

About the Role | Mō tēnei tūranga mahi

This New Zealand-owned technology consultancy is known for crafting smart, innovative software solutions that make a real difference for its customers. With multiple development teams delivering parallel streams of work for one of their major clients, maintaining consistent quality—both in technical output and delivery process—is absolutely essential.

This is where the Technical Delivery & Customer Success Lead steps in.

In this role, the successful candidate will draw on a strong background in bespoke software engineering and solution design, paired with a high level of customer-facing experience. They will work closely with development squads to understand day-to-day workflows, delivery rhythms, and the evolving priorities of a key enterprise customer.

Rather than managing people directly, they will drive continuous improvement, ensuring the teams operate efficiently, communicate effectively, and align to best-practice approaches.

A deep understanding of Azure-based web application development will enable them to contribute to design discussions, guide engineering practices, and participate in review activities. Equally important is the ability to build trusted relationships with customer stakeholders—understanding their strategic goals, what success looks like for them, and how to best shape delivery approaches to support those outcomes.

In short, this person becomes a trusted advisor—someone who advocates for the customer, supports the delivery teams, unblocks challenges, and uses strong technical expertise to influence positive outcomes.

Skills & Experience | Ngā pūkenga me ngā wheako

The ideal candidate will bring:

• A strong technical foundation in software development and Microsoft Azure, with experience as a technical lead and/or architect in web application environments
• Excellent interpersonal skills and extensive experience working directly with customers
• A natural ability to communicate clearly, build rapport, and strengthen long-term business relationships
• A history of contributing to teams designing and delivering complex technical solutions
• Strong problem-solving and troubleshooting abilities
• Previous experience in customer success or similar advisory roles (advantageous)
• Auckland-based presence

About the Organisation | Mō mātou

With over 30 years in the New Zealand technology sector, this consultancy has grown into a diverse team of 300+ professionals across Auckland, Tauranga, Wellington, and Christchurch. Their people are passionate problem solvers who enjoy turning technology into real-world impact for businesses across Aotearoa.

They foster a collaborative, creative and inclusive environment where participation, innovation and professional development are strongly encouraged. Their values reflect who they are and how they operate:

• People are their greatest asset
• Integrity guides every decision
• Creativity and imagination spark growth
• Positive energy, humour and balance are essential
• Excellence is expected—and delivered
• Pragmatism drives how they work
• The natural environment is valued and protected wherever possible

Benefits | Ngā hua ka puta

Employees enjoy a supportive, family-friendly workplace with flexible working arrangements where practical, especially beneficial for caregivers. The organisation is committed to gender equity, inclusion, and contributing positively to the wider community.

Current benefits include:

• Ongoing professional development and learning pathways
• Competitive salary, aligned with experience
• Fully subsidised medical insurance for employees
• Significant medical insurance discounts for immediate family
• Enhanced parental leave salary top-ups and return-to-work incentives
• Hybrid working model (minimum two days in the office)
• Volunteer leave
• Internal referral incentives
• Employee assistance programme
• Annual flu vaccinations
• Sick leave available from day one
• Remote working options where appropriate
• Daily access to fresh fruit, quality coffee and a wide selection of teas and snacks
• Accredited Employer status with Immigration New Zealand