Digital Banking Specialist

6 days ago

Mount Victoria, Wellington, New Zealand Westpac New Zealand Limited Full time NZ$60,000 - NZ$80,000 per year

Location: Auckland Britomart or Wellington Hapori Poneke

Join Our Team as a Digital Banking Specialist

Location: Auckland Britomart or Wellington Hapori Pōneke

Standard working hours

Are you someone who thrives in fast-paced environments, thinks on your feet, and genuinely enjoys helping customers? We're looking for confident, tech-savvy individuals who aren't afraid of the phone and are passionate about guiding customers through digital banking solutions.

As a Digital Banking Specialist, you'll be the first point of contact for our business and organisation customers, helping them navigate our two-to-sign digital platforms. Whether it's troubleshooting, answering queries, or offering guidance, your ability to deliver exceptional customer care will be key.

Mō te tūranga | About the Role

  • Provide exceptional technical and administrative support for user and payment queries
  • Confidently assist customers via phone and email, using strong communication and problem-solving skills
  • Think quickly and act professionally to resolve issues and provide solutions
  • Help customers understand and navigate digital banking platforms
  • Liaise with third-party providers to ensure timely and lasting resolutions
  • Maintain a strong working knowledge of banking products and services

Nā tāu rourou | What will you bring?

  • ​Contact centre or helpdesk experience
  • Proven customer service skills in a professional setting
  • Excellent communication, attention to detail, and time management
  • Confidence in learning new digital platforms and navigating technology
  • A proactive mindset and ability to think on your feet
  • Knowledge of Westpac's two-to-sign digital banking platforms (Corporate Online, Business Online, Westpac One for Business) is a plus
  • General banking experience and experience working with business or corporate clients is desirable

Ko mātou tēnei | Our Organisation

At Westpac, we're working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we've been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we're lucky enough to have walk through our doors every day. The giant 'W' on our building doesn't just stand for Westpac – it says, double you. We're a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We're recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you

Tono mai ināianei | Apply Now

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they'll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

28 October 2025

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