Reception and Office Administrator

About Spark Arena:

Join the team at Spark Arena, Auckland's premier 12,000-seat venue for sports and entertainment. Since 2007, we've hosted the world's biggest names, delivering unforgettable experiences in a world-class performance space. As part of the Live Nation Group, we specialise in creating dynamic events that captivate audiences. Be part of our passionate team and make your mark in live entertainment

Role Objective:

We're looking for a welcoming and detail-driven Reception and Office Administrator to join the team at Spark Arena in Auckland. This part-time role is perfect for someone who enjoys being the friendly face of a fast-paced venue, thrives on supporting others, and takes real pride in keeping everything running smoothly behind the scenes.

Working at one of New Zealand's busiest live entertainment venues, you'll be the first point of contact for visitors, artists, clients, and partners, ensuring every interaction is warm, professional, and efficient. You'll handle reception duties, manage day-to-day office operations, and provide administrative support to colleagues across the business.

If you're someone who loves staying organised, communicating clearly, and making people feel welcome, we'd love to hear from you. If you think you have what it takes, please apply with your resume and cover letter telling us all the reasons why you're the perfect candidate for this role.

What you'll be doing:

• Front-of-house service: Provide a friendly and professional reception experience for all visitors, callers, clients, and event attendees.
• Office coordination: Keep the office organised, stocked, tidy, and running smoothly, including stationery, kitchen supplies, couriers, and mail.
• Customer & stakeholder support: Assist with public enquiries on event info, parking, access, ticketing and more, ensuring all interactions are handled clearly and courteously.
• Administrative assistance: Support colleagues across the venue with general admin tasks and project support when required.
• Complaint handling: Respond to patron or client concerns politely and appropriately, following established procedures.
• Lost property management: Maintain accurate records, store items securely, and liaise with owners where possible.
• Health & safety contribution: Maintain onsite log books, follow Spark Arena's H&S requirements, and assist with tasks and training as needed.
• Team collaboration: Work closely with all QPAM staff, contribute to meetings and initiatives, and support a positive team culture.

What we're looking for:

• Reception & admin experience: Proven background in a front-desk or administrative role, with confidence managing competing tasks.
• Excellent communication: Strong written and verbal communication skills, with the ability to engage clearly and professionally.
• Customer service focus: A warm, service-minded approach and the ability to make every visitor feel welcomed and supported.
• Computer literacy: Confident using office software, email, and general administration systems.
• Attention to detail: Consistent accuracy across tasks, record-keeping, and communication.
• Calm under pressure: Ability to stay composed and helpful in a busy, fast-paced environment.
• Highly organised approach: Strong time-management skills and the ability to keep spaces and processes running smoothly.
• Flexibility & reliability: Willingness to adjust hours as needed and support the wider team when things get busy.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• A flexible approach to when and where you work, designed to support balance in all aspects of life.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Comprehensive benefits, from volunteer days to wellness programs and mental health support.

Equal Opportunities:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.