Support Engineer

3 days ago

Te Puke Bay of Plenty, New Zealand RICADO Limited Full time

RICADO is a forward-thinking technology company specialising in
automation, control systems, and intelligent software solutions
. Based in New Zealand, RICADO serves a wide range of industries — including
agriculture, infrastructure, and industrial automation
— delivering cutting-edge systems that integrate hardware, software, and data analytics to help clients optimise performance, efficiency, and sustainability.

Responsibilities

  • Researching, designing, implementing, testing, commissioning, and documenting new hardware and software systems.
  • Programming of PLC and HMI used for the RICADO software.
  • Providing remote and onsite technical support
  • Being a member of the after-hours on-call team.
  • Troubleshooting and debugging performance issues
  • Working with vendors and hardware suppliers to implement and support systems
  • Supporting the hardware engineering team and software team.
  • Following industry-standard processes and procedures
  • Consulting with departments or customers on project status and proposals.
  • Provide training to users and fellow staff members

Desired Skills and Abilities

  • Excellent customer service skills
  • The ability to learn new technologies quickly
  • Excellent verbal and written communication skills
  • Ability to work well individually and in a team environment
  • Strong analytical and strong creative problem-solving skills
  • The ability to communicate complex procedures to other colleagues
  • Good personal time management
  • An ability to work in a fast-paced environment,
    with deadlines and work under pressure
  • Attention to detail and desire to probe further into data

Qualifications

While a bachelor's degree in computer engineering, Electrical Engineering, Mechatronics, or a related field is advantageous, it is not necessarily a prerequisite for a person who can demonstrate suitable experience, alternative training, and skills.

Working Knowledge and Experience Required

Minimum

  • Knowledge and interest in computer systems, servers, cloud systems and the latest technologies
  • Familiarity with a wide range of hardware devices, displays, IoT devices and network technologies
  • Strong understanding of wireless, cellular, Bluetooth, LoRaWAN and telemetry solutions.
  • Strong understanding of embedded software solutions and industrial PLCs

Ideal

  • Agricultural / Kiwifruit knowledge and experience

  • IT Support Engineer

    2 weeks ago

    Bay of Plenty, New Zealand RWA Technology People Full time

    A growing NZ owned ICT solutions company operating across ANZ - Upskilling staff is an important part of their culture - earn and learn - Grow from level 1 & 2 IT Support Specialist to Engineer Our client is a Kiwi success story with offices across NZ and AU servicing 400 plus companies taking care of their customers' complex IT issues, helping them succeed...

  • Maintenance Engineer

    5 days ago

    Te Puke, New Zealand Trevelyan's Pack & Cool Ltd Full time NZ$60,000 - NZ$90,000 per year

    We're looking for a skilled and proactiveMaintenance Engineer to join our Engineering Services team at Trevelyan's. Inthis hands-on role, you'll help keep our equipment and facilities runningsmoothly, designing and fabricating new parts and machinery, and supportingcontinuous improvement across our operations.Mō Tēnei Tūranga Mahi | About the RoleAs a...

  • Structural Engineers

    1 week ago

    Bay of Plenty, New Zealand Emprego NZ Full time

    **_We require two STRUCTURAL ENGINEERS for immediate start in our Tauranga Head Office. - ** We are a welcoming team of professional engineers from a broad range of backgrounds and nationalities. We provide our clients with top class engineering design solutions for a wide range of buildings including commercial, industrial, educational, residential, and...

  • Senior Systems Engineer

    2 weeks ago

    Bay of Plenty, New Zealand RWA Technology People Full time

    Well-established and rapidly growing NZ owned Technology Service Provider (TSP) - Join smart people delivering great outcomes having fun along the way - O365, Azure, Vmware, AD, Networking, Citrix, Storage and Backup **Description**: Our client designs, implements, supports and manages ICT systems which create secure, reliable and complete business...

  • Senior Process Engineer

    3 weeks ago

    Bay of plenty, New Zealand Beca Full time

    Make a difference daily by contributing to meaningful water infrastructure projects across New Zealand and Australia. From delivering clean drinking water to protecting natural environments and helping communities stay flood-resilient, your work will shape a more sustainable future. Apply your process engineering expertise in a collaborative environment...

  • Intermediate Software

    2 weeks ago

    Bay of Plenty, New Zealand Imara Limited Full time

    Tauriko based - Loving the Bay of Plenty for it's balanced work/life. - Extensive R&D environment, many products on the global stage. Good time to join. - Blended S/W Engineering role with DevOps accountabilities. Growth oriented role. **The Client** Our client, a globally recognised, ambitious and a proud New Zealand business are focused on improving...

  • Senior Software Engineer

    3 days ago

    Bay of plenty, New Zealand Leonardo.Ai Full time

    At Leonardo. Ai, we’re on a mission to unleash the world’s creativity through cutting‑edge generative AI. We're an Australian startup building tools that reimagine how people design, create, and tell stories, and we’re just getting started. Over 30 million users worldwide use Leonardo to bring their ideas to life. The Role: We’re seeking a Senior...

  • Senior IT Operations Engineer

    3 days ago

    Te Puke, New Zealand Techspace Consulting Limited Full time NZ$100,000 - NZ$180,000 per year

    We're looking for a Senior IT Operations Engineer to join our client's team and drive operational excellence across enterprise infrastructure with a focus on cybersecurity and solution architecture. Come join a team who lives and breathes technology, wears many hats and is at the heart of many changes and new initiatives. What You'll DoDesign, configure,...

  • IT Support Engineer

    3 days ago

    Te Anau, New Zealand RealNZ Full time NZ$60,000 - NZ$80,000 per year

    Are you passionate about technology and problem-solving? Join RealNZ as an IT Support Engineer and play a key role in keeping our systems running smoothly across one of New Zealand's most iconic tourism businesses.As an IT Support Engineer, you'll provide tier 1 and 2 technical support to our end users and our team, manage minor infrastructure tasks, and...

  • Senior Software Engineer

    3 days ago

    Bay of plenty, New Zealand Canonical Full time

    Overview Senior Software Engineer - Digital Workplace at Canonical. Join to apply for the Senior Software Engineer - Digital Workplace role at Canonical. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives...