IT Support Engineer

3 days ago

Te Anau, New Zealand RealNZ Full time NZ$60,000 - NZ$80,000 per year

Are you passionate about technology and problem-solving? Join RealNZ as an IT Support Engineer and play a key role in keeping our systems running smoothly across one of New Zealand's most iconic tourism businesses.

As an IT Support Engineer, you'll provide tier 1 and 2 technical support to our end users and our team, manage minor infrastructure tasks, and contribute to planned projects. You'll work closely with senior engineers and other support engineers to ensure our IT environment is secure, efficient, and future-ready.

What You'll Do

  • Deliver technical support for RealNZ end users.
  • Manage support queues and ensure timely resolution of tickets.
  • Maintain accurate technical documentation and user guides.
  • Escalate issues promptly and provide clear, detailed context

What We're Looking For

  • 2+ years' experience in a similar role
  • Ability to explain technical concepts in plain language
  • Solid understanding of Azure Cloud and Microsoft 365
  • Familiarity with Active Directory, Entra, and core IT concepts
  • Strong general hardware knowledge and installation skills

What's in it for you?

  • Be part of a passionate, collaborative team that lives and breathes our values.
  • Enjoy some incredible staff perks Bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
  • Medical Insurance cover.
  • Ski and bike season passes

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

  • Support Engineer

    3 days ago

    Te Puke, Bay of Plenty, New Zealand RICADO Limited Full time

    RICADO is a forward-thinking technology company specialising inautomation, control systems, and intelligent software solutions. Based in New Zealand, RICADO serves a wide range of industries — includingagriculture, infrastructure, and industrial automation— delivering cutting-edge systems that integrate hardware, software, and data analytics to help...

  • Desktop & Network Support Engineer L1

    6 days ago

    Te Rapa, New Zealand MNL Technologies Full time

    Greetings from MNL Technologies. We are a company providing IT services in Australia covering various technologies like Desktop, Network, Datacentre and Servers. We are looking for Engineers to support our client in and around **Te Rapa.** Please update us with your expected hourly rate. **Requirements**: - 1+ years exp in handling desktop issues -...

  • IT Support Engineer/ Desktop Support Engineer

    6 days ago

    Te Rapa, New Zealand EIL Global Full time

    Key Responsibilities Include: - Provide technical support either by phone, remote access or deskside visits as needed - Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support - Smart Hands and Feet support if required - Management inventory of new and replacement...

  • Maintenance Engineer

    2 weeks ago

    Te Aroha, New Zealand Silver Fern Farms Full time

    Our Te Aroha site in the Waikato is one of Silver Fern Farms most modern and up to date processing facilities in NZ, employing up to 440 people at the peak of the season. We are looking for a motivated and skilled Maintenance Fitter/Engineer to join our engineering team, responsible for the hands-on day to day mechanical repairs and maintenance within our...

  • Landfill Engineer

    3 days ago

    Te Kauwhata, Waikato, New Zealand Enviro NZ Full time NZ$66,000 - NZ$99,000 per year

    Lead the operational and technical oversight of our landfillReady to take the lead in the operational and technical oversight of Hampton Downs Landfill, New Zealand's largest and most advanced landfill, while driving performance in landfill gas capture and supporting strong environmental outcomes?Enviro NZ is looking for a Landfill Engineer to join the team...

  • Maintenance Engineer

    2 weeks ago

    Te Aroha, New Zealand Silver Fern Farms Full time

    Job ID: - 2666 - | - Expertise: - Engineering - | - Location: - Te Aroha - | - Employment Type: - Permanent - | - 31/10/2024, 23:59PM **About the Role** Our Te Aroha/Waitoa sites in the Waikato is one of Silver Fern Farms most modern and up to date processing facilities in Aotearoa, employing up to 440 people at the peak of the season. We have a great...

  • Maintenance Engineer

    5 days ago

    Te Puke, New Zealand Trevelyan's Pack & Cool Ltd Full time NZ$60,000 - NZ$90,000 per year

    We're looking for a skilled and proactiveMaintenance Engineer to join our Engineering Services team at Trevelyan's. Inthis hands-on role, you'll help keep our equipment and facilities runningsmoothly, designing and fabricating new parts and machinery, and supportingcontinuous improvement across our operations.Mō Tēnei Tūranga Mahi | About the RoleAs a...

  • Maintenance Engineer

    2 weeks ago

    Te Aroha, New Zealand Silver Fern Farms Full time

    Job ID: - 2968 - | - Expertise: - Engineering - | - Location: - Te Aroha - | - Employment Type: - Permanent - | - 04/09/2025, 00:00AM **Te Tūranga /About the role**: Our Te Aroha/Waitoa sites in the Waikato is one of Silver Fern Farms most modern and up to date processing facilities in Aotearoa, employing up to 440 people at the peak of the season. We...

  • Junior Mechanical Engineer

    2 weeks ago

    Te Papapa, New Zealand OCS Limited Full time

    Join a leading commercial HVAC company! - Opportunities for professional growth and development! - Competitive compensation and benefits packages **1M** is seeking a skilled **Junior Mechanical Engineer **to join our team! As a **Junior Mechanical Engineer**, you will be responsible for assisting with engineering design and installation for HVAC...

  • Marine Electrical Superintendent

    3 days ago

    Te Anau, Southland, New Zealand RealNZ Full time NZ$80,000 - NZ$96,000 per year

    We're looking for a skilled and experienced Marine Electrical Superintendent to oversee the planning and delivery of electrical maintenance across our marine assets. This is a leadership role for someone who combines technical expertise with a passion for team development and operational excellence.In this role, you'll lead and mentor the electrical...