Sales Manager

Located in the heart of Auckland's central business district, experience mindful luxury at JW Marriott Auckland. This superb hotel provides the perfect place to unwind and connect with friends and family. Featuring 286 guest rooms including 15 suites, which boast views out over Auckland CBD, be welcomed with warm and genuine service encouraging guests to revitalize mind, body and spirit during their stay. 

Job Summary

Reporting into the Director of Sales & Marketing, as a Sales Manager - Food & Beverage Outlets, you will be responsible for:

• Proactive sales approach by building rapport with existing and prospective clients and successful delivery of sales and marketing strategies will see you attract new business opportunities that maximize revenue for the hotel, and specifically its F&B outlets

• Proactively soliciting and managing group/catering-related opportunities and actively up-sells each outlet to achieve personal, team related revenue goals, and ensures business is secured in a timely manner

• Driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise

Detailed Job Description:

Building Successful Relationships that Generate Sales Opportunities

§  Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

§  Develop strategic and innovative action plans to proactively target key accounts and new business opportunities

§  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

§  Use's negotiating skills and creative selling abilities to secure business and negotiate contracts

§  Ensures revenue optimization through effective selling and negotiation strategies

§  Develops and foster relationships within community to strengthen and expand customer base for group/catering sales opportunities.

§  Manages and develops relationships with key internal and external stakeholders.

§  Provides accurate, complete and effective turnover to Event Management/outlets .

§  Conducting sales trips up to three out weeks a month or as required.

§  KPI goals set on F&B production and rates.

Conducting Daily Sales Activities that Achieve Department Goals

§  Responds to incoming individual/group/catering opportunities for the property..

§  Uses negotiating skills and creative selling abilities to close on business and negotiate business.

§  Works with sales resources and administrative/support staff effectively and collaboratively.

§  Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

§  Identifies new individual/group/catering business to achieve personal and property revenue goals.

§  Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them for each outlet.

§  Closes the best opportunities for the property based on market conditions and property needs.

§  Monitors same day selling procedures to maximize restaurant occupancy.

§  Gains understanding of the outlets primary target customers and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Benefits

• Dry cleaning on work clothes

• Free meals on duty

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

• The best hotel training opportunities produced independently by JW Marriott Auckland and internationally recognized training programs by Marriott International.

• Discounts on food & beverage across all our hotels

• Recognition programs to keep you motivated

• Wellbeing & mindfulness programs to ensure you stay healthy

• Employee Assistance Program

• First Impression High Tea on the completion of your One month journey

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.