Service Manager

Nau mai haere mai I Welcome

He kōrero mō mātou | About Us

We believe that every person in New Zealand has the right to have a place to call home  Through our values of Hope, Courageous Integrity, Justice, Hospitality, and Collaboration we empower families to live well, ultimately preparing them to independently sustain their own home.

We provide Transitional and Community/Social Housing, and have offices in Māngere, Onehunga, and Manurewa.

He kōrero mō te tūranga | The Role

As our Service Manager, you will lead the day to day operations of our Onehunga site.  This is a full time, hands-on and pivotal team leader level role.  Your key day to day responsibilities include leading a small team (3) dedicated to the provision of community supports for our tenants, indirectly overseeing a small group of Tenancy Managers (4) also working on the site; and ensuring that all activities at our Onehunga site are in line with Monte practice, quality standards; and meet contractual and legal obligations.  In addition, the Service Manager is responsible for developing and maintaining positive and effective working relationships with a range of stakeholders both internal and external; and collaborating cross functionally to ensure a seamless tenant experience across the organisation.

While this is an Onehunga based role, you will be required to attend meetings on other sites on a regular basis.

All of our Monte team are required to have a legal right to work in New Zealand (e.g. New Zealand citizen, resident, valid work visa) and maintain a satisfactory Police Check.

He kōrero mōu | About You

You will be the perfect fit for our Service Manager role if you have:

• Experience, Qualifications, & Licenses:A minimum of 5 years' leading a social / community service focused team, have a Social Work or equivalent professional body qualification and a full / clean New Zealand driver's license. We will consider equivalent transferable skills if you also have 5+ years proven team leadership experience in social/community services.
• A solid understanding of relevant housing / tenancy regulations and housing supports would also be preferred.
• Motivating collaboration & high performance: Able to motivate direct and indirect teams, monitor performance and coach for accountability, service delivery in line with Monte's values and practices; and a 'one team' focused positive workplace culture.
• Relationship Management: Easily able to get alongside and build rapport and trust with team members, colleagues and tenants, work collaboratively with stakeholders at all levels, and maintain positive relationships with government agencies, social service providers, and community groups.
• Communication Skills:Excellent at conveying information both verbally and written, actively listening to your team members, colleagues and tenants, and adapting your communication style to different individuals as needed.
• Problem Solving & Conflict Resolution: Confidently able to identify, understand and resolve issues. Advanced risk assessment experience; including how and when to engage other parties as part of risk assessment and management.
• Time Management & Organization: Reliable with excellent ability to prioritise and manage all aspects of a busy workload effectively and meet deadlines, with minimal supervision.
• Cultural Connection & Ethical Practice: Demonstrated understanding and appreciation of diverse cultural backgrounds and able to tailor support and communication accordingly. Upholds the principles of Te Tiriti o Waitangi and Tikanga Māori; and demonstrated experience ensuring adherence to privacy, consent, and professional boundaries when working with families.
• Computer Literacy & Administration:It is a given that you will be proficient using relevant software and databases for managing information and communication. Strong administration skills and attention to detail.

Competency in a language other than English is desirable.

Ko tā mātou mahi | We offer

Here at Monte, we are passionate, friendly, and inclusive, and value all of our team members for their contribution.  Together we work hard to see great outcomes for our tenants. In return, we offer:

• The opportunity to make a measurable difference on a daily basis and be part of a respected local organisation with a proud history
• Purpose in your work
• Competitive remuneration
• Additional leave: Birthday leave + Wellbeing Leave
• Health Insurance + EAP + Annual Flu vaccination
• Access to pool vehicles for travel between sites
• An annual shutdown each year so that you can have a proper break.
• A commitment to ongoing professional development, including contribution towards professional body membership fees

Join us Nāu te rourou, nāku te rourou ka ora ai te iwi – with your basket and my basket the people will thrive.

Please click on the "apply for this job"button and upload your CV.  Please also include a cover letter explaining why you are interested in this role, and how you meet the criteria set out in this advert.

We are currently experiencing high volumes of applications.  We will be putting priority on candidates that include a clear CV and Cover Letter that demonstrate good fit with the core role requirements outlined in this advert.

Applications will remain open until we have filled this vacancy.