Customer Service and Sales Administrator

PLEASE DO NOT APPLY FOR THIS POSITION UNLESS:

• You are already living in New Zealand, AND
• You have the right to work in New Zealand (i.e., a work visa, residency or citizenship)

Our client is an iconic Australasian company established almost 60 years ago.

They have grown to become the largest supplier of world-class brands and educational 'hands-on' resources to educational institutions throughout Australia and New Zealand. They are also Australasia's premier supplier of sport, fitness and active play equipment to schools, clubs and community.

They are now seeking a new shining star to join their NZ team in the key role of Customer Service & Sales Administrator. You will join a small, passionate, focused, and fun team based in their brand-new office in the lovely, go-ahead suburb of Hobsonville.

The role incorporates a number of core responsibilities that help ensure high levels of customer satisfaction across their large and diverse customer base. This includes promptly responding to and resolving queries, managing sales-related administration, and supporting the NZ sales team to deliver seamless, efficient customer experiences.

Broadly, the position has three key areas of responsibility, being:

1. Customer Service for three key business units/brands

2. Sales Administration and Support

3. Continuous Improvement

The star candidate we're seeking will have all or most of the following skills, experience, aptitude or attributes:

• 2+ years Customer Service (mostly phone & email) experience in a customer service, sales or call centre type work environment;
• Customer-focused mindset with problem-solving abilities;
• Intermediate skills and experience with MS Office (Word, Excel & Outlook email);
• Strong communication (verbal & written) and interpersonal skills;
• A 'hands-on', highly energetic, well-organised person with a passion for customer service excellence;
• A high level of accuracy and strong attention to detail;
• Ability to multitask in a fast-paced workplace;
• Proficiency with Salesforce (or a similar CRM) and customer service platforms;
• A genuine team player with high initiative and ability to think laterally, and a proactive approach;
• A friendly, warm and engaging personality who can smile with their eyes and voice;
• Strong time management;
• Punctual and reliable with a positive 'can-do' attitude.

The successful applicant will report to the NZ General Manager, but will also have significant involvement with the NZ sales team and the Australian customer support team. The core working days/hours are Monday to Friday, 9am to 5pm.

This is an excellent opportunity for someone looking to join an industry-leading, highly regarded company. Don't miss out on this one. Apply today

IMPORTANT APPLICATION INSTRUCTIONS

Applications received without an updated CV (including your address suburb), AND a Cover Letter, will NOT be accepted.

We're keen to fill this role urgently and so if you feel you tick all (or most) of the above requirements, we strongly suggest you 
APPLY ONLINE
 
ASAP
, remembering to attach an updated CV as well as a brief, but specific, Covering Letter telling us briefly why you believe you're the applicant we're looking for and what you can offer our client if selected

MANDATORY SCREENING QUESTIONS

Your application must also provide answers/responses to the following screening questions:

• Do you definitely have the legal right to work in New Zealand on a permanent, full-time basis?

• Do you have experience as a sales administrator (or similar)? If so, how many years?

• Do you have customer service experience? If yes, how many years?

• What's your expected annual base salary?

• How many weeks' notice are you required to give your current employer?

• Do you have a current New Zealand driver's licence?

• Do you own or have regular access to a car?

• Please explain briefly what (if any) sales or sales support experience you have?

• Please advise, in one or two sentences, why you are keen on this specific role?

• Why did you (or are you) leave your last or current job?